Your role in helping us shape the future:
This position applies system level communications engineering knowledge to provide pre-sales and post-sales technical consultancy to existing and prospective customers, and the sales organization, to drive revenues and ensure customer satisfaction. Customer Sales Engineer (CSE) helps identify customer needs then designs technical and operational solutions adapted to these needs and to customer-perceived risks. The CSE manages the senior technical relationship with the customer for the entire life cycle of the service, including supporting the company's operations teams and the customer during times of technical/operational difficulties.
An Equal Opportunity Employer
Are you up to the challenge?

• Develop and maintain trusting and collaborative technical customer relationships so that the customer experiences Intelsat's technical and operational excellence.
• Work with all levels of the customer organization to help the sales team identify the customer's needs and technical and financial drivers.
• Perform communications system design and feasibility analysis to develop solutions that meet both the customer needs and Intelsat's strategies.
• Support the sales team with customer needs assessments, proposal development and customer communications.
• Support satellite grooming initiatives by providing technical analysis and coordination between customers and the capacity management, sales, yield management, and operations to help achieve desired capacity optimizations at minimum costs to Intelsat and maximum benefit/minimum disruption to the customers.
• Support satellite transitions and role consolidation activities by providing technical analysis and coordination between customers and the capacity management, and sales to achieve smooth and effective transitions.
• Use the knowledge gained by working directly with customers to provide market intelligence to the Product Management and New Product Development teams, helping to guide product evolution and new product developments.
• Provide customer training on Intelsat products, customer tools, and Intelsat operations.
• Maintain current knowledge of satellite communications technology developments that enable the provision of more cost effective and efficient customer solutions.

You should definitely have:

• Bachelor's Degree in Electrical Engineering or an equivalent discipline
• At least 5 years of recent, relevant experience including at least one year of experience in satellite ground segment (satellite modem technologies) and related terrestrial equipment (an equivalent combination of education and experience will be considered).
• This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
• Effective command of the English language, both written and oral.
• Knowledge of and ability to perform accurate link budget analysis.
• Advanced knowledge of digital network communications and RF signal theory; digital satellite network architectures; IP networking.
• Ability to travel internationally to meet the needs of the business.
• Ability to make optimal decisions while collaborating with diverse internal and external customers under tight timelines.

What it's like to work with us:
Intelsat is connecting the world and transforming the telecoms landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

• We emphasize personal and professional growth
• Awesome benefits including DTO, medical, tuition reimbursement, and training
• Fun, diverse, and inclusive culture

Other Job Info:

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job
• This role requires you to sit for long periods of time and work with a computer