Principal Customer Advisor at Rapid7
Principal Customer Advisor
Rapid7’s Managed Services delivers world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Customer Advisor team, you are on the front-lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.
Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.
As a Lead Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while providing strategic guidance to both internal and external stakeholders. You will need to be comfortable working with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, helping triage alerts with analysts, and helping Customers address their security concerns, all while teaming with management to provide high-level strategic ideas and initiatives to continue propelling the group forward.
Enthusiastic, driven, and knowledgeable colleagues
A fast-paced, agile team that is focused on exceptional service delivery
Insight into the latest attacker techniques and breaches
Innovative technologies and constantly evolving detection methodologies
Lasting trusted advisor relationships with clients in many industries
Input into service delivery, engineering, and product features and roadmaps
Bachelor's Degree in information security (or related discipline), or four or more years of related experience
5-7 years of experience in Information Security or related discipline
Significant client relationship management experience
Strong understanding of common enterprise technologies
Proven ability to convey extremely technical concepts to audiences with varying technical prowess
What we expect from you:
Excellent written and verbal skills
Excellent soft skills
Interest in technology deployment and configuration experience
Strong interest in security frameworks and concepts
Tenacious “never-quit” attitude
What you’ll be up to:
Working closely with Customer Advisors and the operations teams to convey recommendations to Rapid7 customers
Reviewing and generating high-quality accurate and contextual customer deliverables
Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans.
Ensuring that Rapid7 Platform technology is functional, and coordinating with Rapid7’s support team when needed
Assisting in technology deployment and client onboarding processes
Gathering client input and requirements across the Managed Services client base to influence Managed Services service roadmap
Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base