Principal Customer Advisor at Rapid7

| Dallas-Fort Worth, TX
Sorry, this job was removed at 8:42 p.m. (CST) on Monday, September 27, 2021
Find out who's hiring in Nationwide.
See all Sales jobs in Nationwide
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Principal Customer Advisor

 

Rapid7’s Managed Services delivers world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Customer Advisor team, you are on the front-lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.


Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.


As a Lead Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while providing strategic guidance to both internal and external stakeholders. You will need to be comfortable working with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, helping triage alerts with analysts, and helping Customers address their security concerns, all while teaming with management to provide high-level strategic ideas and initiatives to continue propelling the group forward.

 

Rapid7 Differentiators:

  • Enthusiastic, driven, and knowledgeable colleagues

  • A fast-paced, agile team that is focused on exceptional service delivery

  • Insight into the latest attacker techniques and breaches

  • Innovative technologies and constantly evolving detection methodologies

  • Lasting trusted advisor relationships with clients in many industries

  • Input into service delivery, engineering, and product features and roadmaps

 

Requirements:

  • Bachelor's Degree in information security (or related discipline), or four or more years of related experience

  • 5-7 years of experience in Information Security or related discipline

  • Significant client relationship management experience

  • Strong understanding of common enterprise technologies

  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess

  • Industry-related certifications

 

What we expect from you:

  • Excellent written and verbal skills

  • Excellent soft skills

  • Interest in technology deployment and configuration experience

  • Strong interest in security frameworks and concepts

  • Extremely organized

  • Tenacious “never-quit” attitude

 

What you’ll be up to:

  • Working closely with Customer Advisors and the operations teams to convey recommendations to Rapid7 customers

  • Reviewing and generating high-quality accurate and contextual customer deliverables

  • Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans.

  • Ensuring that Rapid7 Platform technology is functional, and coordinating with Rapid7’s support team when needed

  • Assisting in technology deployment and client onboarding processes

  • Gathering client input and requirements across the Managed Services client base to influence Managed Services service roadmap

  • Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

What are some things you learned at the company?

When we talk about being a moose and impact together, what we are saying is that we support each other on our journey forward. We actively look for ways to collaborate, strengthen our ideas and learn from each other, no matter what department you may be in at Rapid7.

David

Global Director of Sales Engineering

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring Practices that Promote Diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive unlimited hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some Meals Provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Rapid7133 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Boston, MA
Data + Analytics
new
Boston, MA
Operations
new
Boston, MA
Finance
new
Boston, MA
Data + Analytics
new
Boston, MA
Operations
new
Remote
Project Mgmt
new
Boston, MA
Finance
new
Boston, MA
Developer
new
Boston, MA
Sales
new
Boston, MA
Operations
new
Boston, MA
Operations
new
Boston, MA
HR + Recruiting
new
Boston, MA
Project Mgmt
new
Boston, MA
Operations
new
Dallas-Fort Worth, TX
Project Mgmt
new
Boston, MA
Project Mgmt
new
Boston, MA
Developer
new
Boston, MA
Developer
new
Dallas-Fort Worth, TX
Sales
new
Austin, TX
Operations
new
Austin, TX
Marketing
new
Boston, MA
Sales
new
Boston, MA
Developer
new
Boston, MA
Operations
new
Dallas-Fort Worth, TX
Developer
new
Austin, TX
Data + Analytics
new
Boston, MA
Developer
new
Boston, MA
Data + Analytics
new
Boston, MA
Developer
new
Boston, MA
Finance
new
Boston, MA
Developer
new
Boston, MA
Developer
new
Boston, MA
Operations
new
Boston, MA
Developer
new
Austin, TX
Marketing
new
Boston, MA
Sales
new
Austin, TX
Sales
new
Austin, TX
Sales
new
Boston, MA
HR + Recruiting
new
Boston, MA
Data + Analytics
new
Dallas-Fort Worth, TX
Developer
new
Boston, MA
Developer
new
Austin, TX
Developer
new
Dallas-Fort Worth, TX
Developer
new
Austin, TX
HR + Recruiting
new
Boston, MA
Developer
new
Austin, TX
Developer
new
Austin, TX
Data + Analytics
new
Boston, MA
Operations
new
Boston, MA
Developer
new
Boston, MA
Project Mgmt
new
Boston, MA
Operations
new
Boston, MA
Developer
new
Boston, MA
Sales
new
Boston, MA
HR + Recruiting
new
Boston, MA
Design + UX
new
Boston, MA
Developer
new
Boston, MA
Finance
new
Boston, MA
Operations
new
Boston, MA
Operations
new
Austin, TX
Operations
new
Boston, MA
Marketing
new
Boston, MA
Operations
new
Boston, MA
Data + Analytics
new
Boston, MA
Developer
new
Dallas-Fort Worth, TX
Operations
new
Dallas-Fort Worth, TX
Operations
new
Austin, TX
Operations
new
Boston, MA
Data + Analytics
new
Dallas-Fort Worth, TX
Finance
new
Boston, MA
Developer
new
Austin, TX
Data + Analytics
new
Boston, MA
Finance
new
Boston, MA
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Rapid7's full profileSee more Rapid7 jobs