Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
We're the fastest growing enterprise cloud software company in the world above $1 billion. And we believe it is great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.
ServiceNow is changing the way people work. Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively.
As a member of our pre-sales team you will have a major impact on our future success. While customers have purchased and implemented ServiceNow Customer Service Management in the past, this is a relatively new and exciting product focus for ServiceNow. Members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.
As a Field Service Management Solution Consultant (Presales) you will report into the Customer Workflows Solution Consulting team. You will be responsible for supporting the technical sales efforts for our largest Field Service opportunities and help to create enablement assets for GTM execution. You will work with other highly motivated Solution Consultants and Sales Executives. You will be the product expert that conveys value to address ServiceNow customers' business issues relative to Field Service Management. As a highly skilled specialist, you will contribute to the development of concepts, techniques & assets that enablable the global team. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures.
What you get to do in this role:
• Contribute and maintain a showcase of Field Service Management solutions created on the ServiceNow platform
• Help develop programs that enable other Solution Consultants to demonstrate the value of Field Service Management on the ServiceNow platform
• Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Collaborate with Product Management and Development team members to enhance ServiceNow products with new features that address customer needs
• Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
• Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
• Communicate with both business and technical decision makers
• Act as the ServiceNow subject matter expert at executive briefings / marketing events
In order to be successful in this role, we need someone who has:
• Typically requires a minimum of 5+ years of related experience.
• Pre-sales experience and Field Service / Customer Service / Dispatch and Optimization / Work Order Management
• Ability to work with integration and implementation partners
• Proven pre-sales skills: excellent communication skills in writing, speaking and presenting
• Organized and detail-oriented
• Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website
• Experience speaking with both business decision makers, and technical decision makers
• Self-starter; ability to effectively complete tasks and projects with minimal supervision
• Proficiency with the ServiceNow Platform or who exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Experience working collaboratively with product management, product marketing and product development
• Ability to multi-task and drive, own & execute on priority initiatives to completion
• A high degree of passion, energy, drive and willingness to travel
• Flexible with creative problem-solving skills
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Qualifications
In order to be successful in this role, we need someone who has:
• Typically requires a minimum of 5+ years of related experience.
• Pre-sales experience and Field Service / Customer Service / Dispatch and Optimization / Work Order Management
• Ability to work with integration and implementation partners
• Proven pre-sales skills: excellent communication skills in writing, speaking and presenting
• Organized and detail-oriented
• Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website
• Experience speaking with both business decision makers, and technical decision makers
• Self-starter; ability to effectively complete tasks and projects with minimal supervision
• Proficiency with the ServiceNow Platform or who exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Experience working collaboratively with product management, product marketing and product development
• Ability to multi-task and drive, own & execute on priority initiatives to completion
• A high degree of passion, energy, drive and willingness to travel
• Flexible with creative problem-solving skills
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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.