The Sales Engineer works directly with Nuance's sales team to communicate the value of the Nuance Enterprise Solutions. The sales engineer uses their consulting skills during pre-sales to develop and advocate a solution to deliver positive business outcomes for the customer. Pre-sales involvement includes contributing to and/or making presentations or conducting product demonstrations, as well as conducting technical discovery, building architecture diagrams, explaining integration methods, and conducting presales workshops.
Qualifications
Education: Bachelor's degree
Years of Experience: 8+
Required Skills:

• Previous experience working in a consultative presales role
• Experience with inbound and outbound contact center technologies (IVR, CTI, VoIP, SIP) and associated systems (e.g. CRM)
• Excellent verbal and written communication skills
• Excellent demo and presentation skills
• Ability to work remotely and independently
• Strong attention to detail
• Superior customer interface, telephone, email etiquette skills
• Excellent planning, negotiating and time and priority management skills
• Ability to take customer requirements and consult with relevant internal authorities in order to draft proposals and statements of work
• Ability to remain calm under pressure and cope/react appropriately in a fast moving, constantly changing work environment
• Knows when to escalate issues to Nuance or client management as appropriate for the situation.
• Project scoping: Experience responding to Requests for Information (RFIs) and Requests for Proposals (RFPs), providing input onscoping,and estimating time/resources,and providing quotes for the project's technical requirements.
• Strategic approach: Understands sales cycle and strategies. Gives valuable input to constantly improve sales strategy. Actively implements and supports approachesand processes as defined by sales management
• AccountDevelopment: Understands the account from an organizational, financial,and product standpoint. Ability to clearly outline and develop business cases. Prepares well for sales meetings, has data readily available, and immediately follows up on open issues/concerns

Preferred skills:

• • Experience with contact center technologies (IVR, WFM, Telephony)
  • Basic understanding of Speech RecognitionandVoice Biometrics technologies
  • Basic understanding of digital interaction technologies such as live chat, virtual agents/chatbots
  • Basic understanding of web development technologies (Java, Tagging, Analytics)
  • Basic understanding ofArtificial Intelligence (AI)

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.