Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
ROLE OVERVIEW
Benchling Scientific Solution Consultants (SSC) are the primary solution leads with Benchling’s customers and prospects in emerging and growth segments. These customers are the most innovative biotech, fastest growing in size, and the solution they select will be rapidly adopted by scientists, and will have lasting impacts to their growing organization. Benchling’s business growth relies heavily on acquisition of new customers in these segments, and hence this is a highly visible pre-sales role. The SSC partners closely with account executives, on a large number of startup and medium-sized life sciences customers. The SSC crafts impactful customer engagements that drive high volume of adoption in a fast-paced fashion.
The SSC must have a strong foundation in life sciences R&D, be familiar with research scientists’ experience and tools they use, and have excellent communication skills to translate Benchling’s software capabilities into value gains for scientists and scientific organizations.
YOUR IMPACT
- Effectively partner with account executives to deliver high-velocity customer engagements that lead to selection.
- Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
- Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
- Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns. Ensure that the solution is presented competitively.
- Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions.
- Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SSCs to build their success.
- Espouse Benchling's core leadership principles and cultural values.
ABOUT YOU
- Have a M.S. or PhD degree in a scientific discipline such as Biology, Chemistry, or a related field, with minimum 2 years of professional experience (post-degree), preferably in a customer-facing role.
- Experience with scientific/informatics software such as LIMS, ELN, or others preferred. Experience in demonstrating scientific software in a pre-sales setting highly desired.
- Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices. Prior experience in demonstrating and supporting research instruments, reagents or software desired.
- Understand research technology generally adopted by biopharma startups.
- Have an agile and adaptable mentality, and can quickly implement new customer engagement processes.
- Ability to establish as trusted advisor for scientists, and successfully pitch to scientific buyers.
- Willingness to travel to customer sites 25-30%, when it is safe to do so.
#LI-SF1 #LI-Remote
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
Our leadership principles guide how all Benchlings can lead by example:
- Admit mistakes and shortcomings
- Deliver results
- Disagree and commit
- Obsess over customers
- Rely on work ethic
- Show empathy
- Recruit and develop the best
- Sweat the details
- Think and communicate clearly
- Unite around the mission
For applicants for U.S.-based roles only: All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship.
If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.