About the job
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Platform Technical Account Manager to join us in the Central U.S. In this role, you will work with a small set of enterprise customers to provide architectural guidance and implementation advice for the Red Hat infrastructure portfolio to meet their business needs. This is not a sales role, you'll be a dedicated customer engagement associate and a member of the Red Hat engineering and technical support teams. As a Platform Technical Account Manager, you will provide a premium-level support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customers' environments, facilitating collaboration with their other vendors and advocating on their behalf. Well-qualified, home-based applicants throughout the Central U.S. will be considered. Successful applicants must reside in a state where Red Hat is registered to do business, preferably in the U.S. Central Time Zone.
What you will do

• Gain understanding of customer technical infrastructures, hardware, and offerings; serve as a customer advocate within Red Hat
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain understanding of customer technical infrastructures and environments, hardware, and offerings
• Partner closely with engineering, development, product management, and technical support teams to debug, test, and resolve issues
• Provide advice and guidance to customers about their current and future Red Hat offerings
• Manage customer use cases and maintain clear and concise case documentation
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Travel occasionally to visit regional customers, following Red Hat's COVID-19 guidelines

What you will bring

• 5+ years of Linux or UNIX system administration experience; preferably in a system administrator, solution architect, consulting, or professional services role; Red Hat Certified Engineer (RHCE) qualification is a plus
• Prior experience in a technical support, customer success, development, engineering, or quality assurance organization
• Outstanding verbal and written communication skills
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Capacity to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects with focus on detail
• Competent comprehension of enterprise architecture and strategic business drivers
• Practical experience with a variety of hardware vendors

The following are considered a plus:

• Technical knowledge of the Linux kernel and Linux file system
• Experience with system management, cloud, or server virtualization
• Knowledge of Platform-as-a-Service cloud solutions and containers
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.