Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
ServiceNow is seeking a Platform Architect for Customer Workflows that is a customer facing domain expert, drives innovative business solutions with our customers, and applies technical consultation skills. This role is well versed in architecting and developing Customer Workflow solutions on the Now Platform, as well as working with customer architects and tech leads.
The Platform Architecture Team is part of our pre-sales organization and brings deep technical platform expertise, real-world experience, as well as excellent presentation skills to consult with our prospective customers and build confidence in how ServiceNow is the Platform of Platforms. We act as technical leaders on the most complex solutions to design, advise, and ensure that customers and prospects can realize the value they need through the ServiceNow platform. We also support the broader pre-sales organization by sharing insights on how they can apply ServiceNow best practice and industry standard approaches to their customer's technical challenges.
As a member of our pre-sales team you will have a major impact on our future success. Members of this team have an opportunity to drive the continued growth and success of ServiceNow, along with support from the business unit, executive team, and sales
The Customer Workflows Platform Architect will provide technical expertise to support the Customer Workflows Solution Specialist teams and customers with product and solution leadership during pre-sales engagements. This role also partners with peers across workflows to go wide and deep on solution architecture and positioning during complex sales cycles.
What you Get to Do

• Document and present architecture aligned with our client's operating environment and desired outcomes
• Work closely with Product Management on upcoming releases and provide feedback from customer interaction
• Keep up on complementary technology and external trends to identify opportunities to broaden the use of the Now Platform outside of typical domains
• Provide subject matter expertise and perspective on unique differentiators and be able to convey architecture knowledge/experience regarding how ServiceNow best interoperates and co-exists with other major enterprise systems of record and platforms.
• Provide mentoring to solution consulting peers and other colleagues in the organization
• Present at executive briefings and marketing events
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
• Lead conversations on how ServiceNow scales to meet performance, organizational, and compliance needs of customers

Qualifications

• 5+ years of experience as a solution architect

• 3+ years of experience architecting and delivering complex solutions across Customer Workflow Products on the Servicenow Now Platform
• Subject matter expertise within the Customer Workflows areas of specialization, for example Field Service Management, Customer Service Management, Customer Portals, Industry specific data models
• Expert knowledge of the ServiceNow Platform and Capabilities, such as IntegrationHub, Encryption, ML/AI, Mobile, Flow Designer,
• Familiarity with common technologies and solutions used in Customer Workflows, such as Contact Center Technologies, CTI, Chatbots, Content Management, Workforce Management
• Presentation skills including public speaking, meeting facilitation, workshops and white boarding
• Ability to communicate complex topics to an audience with various functional knowledge
• Fluency in integrating enterprise platforms using technologies such as web services, JDBC, file-based parsers,

• Familiarity with JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap

• Functional comprehension of SQL and database concepts

• Ability to quickly understand new technology through instruction and self-training

• Strong written and verbal communication skills

• Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes
• Able to travel up to 35%

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.