Position: At Root, the customer is at the heart of all we do. Our customer service team is the gateway to our customers and directly shapes both our customer experience and the product we’re building. We’re looking to add representatives to our Customer Service Team who will be instrumental in continually improving the customers' experience. The ideal candidate will exemplify Root’s long-term mission for best-in-class customer support.

Eastern Time Shifts:

8:30 am - 5:00 pm

12:00 pm - 8:30 pm

What you’ll be doing.

• Lead and mentor a team of Inside Sales Agents 
• Provide personal lines expertise to team in educating, advising, and consulting potential customers on coverage choices and product offerings
• Provide in-the-moment coaching/feedback to team members, as well as ongoing formal performance reviews where actionable advice will be implemented for team members to improve on individual results
• Measure and ensure sales targets are being met 
• Evangelize learnings and insights to drive product and company strategy.
• Provide recommendations to improve internal tools, marketing, and the overall customer buying experience
• Establish, promote and maintain a culture dedicated to “unbreaking” the sales experience every day by instilling a trusted buying experience for Root customers
• Maintain and accurately record all leads and sales for Sales Agents

What we’re looking for.

• 1-2 years of sales or customer service leadership experience, insurance background preferred
• P&C License (or willingness to obtain within 30 days of employment)
• High sense of professionalism and leadership
• Strong knowledge of sales practices and strategies
• Ability to work in a fast-paced, high volume call environment
• Ability to handle responsibilities and assignments with limited oversight
• Excellent written/verbal communication and problem-solving skills 
• Detail-oriented with an affinity for multi-tasking 

Join us.

At Root, we judge people based on the merit of their work, not who they are. Very few (if any!) people will fit every description; so if you are passionate about what this role entails, and are excited by solving real problems, we encourage you to apply; we want to learn about you, and what you can add to our team!

Who we are.

Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.

What draws people to Root.

We’re a venture-backed technology company. Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy. For assertive self-starters, the opportunities to contribute are limitless.

Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration. We encourage rich discussion and civil debate at every turn.

People. We are inspired by the collection of crazy-smart people around us.