Partnership Success Manager, DTC/Commerce (US) at Firework

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Firework is the world's leading immersive "shoppertainment" platform with shoppable video, livestreaming commerce, and monetization capabilities powering over 600 direct-to-consumer brands, retailers and media publishers worldwide. Firework enables its customers to create and host native, shoppable video content for engaging product discovery, seamless shopping experiences and ultimately a deeper emotional connection with consumers. Pandemic-accelerated, Firework has experienced 10x year-over-year growth, bringing TikTok-like interactive video experiences, all by adding just one line of HTML code to customers’ own websites. Our team more than doubled in size in the last 18 months to over 250 people strong in several countries including the US, Japan, India,Poland, Brazil and Canada with backgrounds in technology, media and entertainment. At heart, we’re an inspirational and diverse team of creators, entrepreneurs, storytellers and data geeks driven by the future of video transforming e-commerce. The company’s investors include IDG Capital, Lightspeed Venture Partners and GSR Ventures, with over $80 million in capital raised to date.


Our team is growing! We’re looking for an experienced Partnership Success Manager DTC/Commerce to join a small team to nurture and grow our DTC/Commerce partners across the US market. You are client-focused, data-driven, and excited to establish and maintain close strategic partnerships and long-term relationships with a diverse portfolio of accounts in ecommerce, direct-to-consumer categories. 

What you’ll be doing

  • Own and develop strong relationships with a portfolio of enterprise ecommerce, DTC accounts within the North America market
  • Act as a strategic business partner and point of contact focused on long-term mutually beneficial partnerships; negotiate renewal and upsell terms and track through internal systems
  • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on campaigns, strategy recommendations, and yield management
  • Partner cross-functionally with teams to strategically grow and optimize strategic relationships including providing feedback and continuous process and documentation improvements
  • Pull reporting, run basic analysis of data and provide insights to internal groups and partners based on findings
  • Support all day-to-day business operations associated with publishers including month end billing review of partners

We’ll be excited if you have 

  • Bachelor’s degree required
  • 5+ years of strategic partnership relationship management and customer success; preferably in SaaS businesses,  DTC/commerce, online advertising, and digital video in particular
  • Knowledge of the ad-tech ecosystem (video SSP, DSP, etc.), RTB platforms, ad server, 3P data, or programmatic businesses ideal but not required
  • High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up global environment
  • Must possess a team-first mindset
  • Excellent communication and presentation skills, including the ability to convey difficult conversations
  • Balanced mix of creative and analytical skills
  • Knowledge of and interest with the competitive digital landscape

This role may be hybrid in one of our US offices or remote.

Don't hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past.  As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • elixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • Vue.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • REACTFrameworks

What are Firework Perks + Benefits

Firework Benefits Overview

Firework covers 90% of medical for employees and 80% for dependents. Dental & vision are 100% company-paid.
We provide a yearly reimbursement program for external learning and development opportunities!
We're hybrid! To make your home office more comfortable, we provide either company-paid office essentials or reimbursement for things like desks, chairs, monitors, and more!
We’ve got you covered for the unexpected. We pay 100% of premium for basic life and long-term disability. You have the option to buy additional too!
Pets are family too! Firework offers a discounted pet insurance and bundle plan to ensure your furry loved ones are taken care of.
Firework provides a robust HRA for health and wellness needs such as fertility, nutrition, medical massages, and more!
Take the time you need to rejuvenate with our Flexible Paid Time Off without counting the days. Now take that vacation.
Our kitchen is stocked with lots of goodies when in offices. We offer regular team bonding activities inside and outside the office, and now virtually

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Early stage equity is part of all compensation packages.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
For those near an office we ask that you work in a hybrid scenario and come into the office on Thursdays and Fridays.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Lunch on Thursdays and Fridays
Game Room
Stocked Kitchen
Lots O'goodies!
Some Meals Provided
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

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