Partner Success Manager

Job Type: Full Time 

Location: Denver, CO

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. 

First, a little about us, we’re a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Partners Team to make sure we stay ahead of the competition. 

We’re currently looking for: A Partner Success Manager supports RingCentral’s hyper-growth and market-leading technology position. She/he will play a key role as she/he will directly lead Master Agents, Technology Brokers, and Distributors. 

The ideal candidate will have expertise in developing and maintaining positive relationships with external partners and internal stakeholders to drive toward measurable goals. Through outstanding communication skills, she/he will communicate and assist partners in implementing and understanding RingCentral process, policy, and approved operational and programmatic components. This person will also possess a solid understanding of utilizing systems and tools to build strong operational processes and efficiency for RingCentral’s strategic partners. Partner Success and Enablement are at the core of this role.

To succeed in this role you must have experience in:

• Develop and expand C-level relationships with strategic partners to increase sales and market share while maintaining profitability from a sales and overall business standpoint.
• Build and drive business plans to identify and qualify mutually exciting sales activities, strategies, and business opportunities.
• Individual coaching, mentoring and skill development of Master Agents sales teams.
• Create sales and marketing campaigns to drive lead generation with Master Agents.
• Analyze campaign analytics to determine programmatic success.
• Create programs and drive activities to grow attention and increase awareness with Master Agents.
• Document and capitalize on mindshare success through the use of social media.
• Create and lead launch plans.
• Provide day-to-day support for partners to help them sell, implement and support RingCentral’s services.
• Answer questions via email and telephone.
• Work with internal cross-functional teams to assist with partner implementation, support and commission issues.
• Understand partner’s business and how RingCentral services can enhance their value proposition.
• Coordinate training, marketing, and overall enablement programs.
• Provide recommendations on marketing and enablement activities to align with company strategy and critical metric objectives.
• Recommend collateral needed to enhance partner development based on conversations with customers.
• Hold a regular cadence of conversations with partners to assess partner concerns and areas of opportunities.
• Work cross functionally with other team members to deliver on company goals.
• Drive requirements and help develop sales tools and materials for strategic partners.
• Serve as internal channel advocate to ensure partner and customer satisfaction.
• Participation in industry events such as trade shows and trainings.
• Ability to travel

Desired Qualifications: 

• 5-7 years working with IT Distribution and strategic partners required. Master-agent & distributor experience preferred
• Successful track record in growing strategic partner revenues
• Ability to build relationships with and strongly influence executive level decision makers
• Must be able to create and deliver strong presentations
• Ability to articulate what we value at an executive level
• Clear and effective communication skills, both verbal and written
• Strong initiative and creativity applied through technology
• Ability to excel in a team-oriented, collaborative, and fast-paced environment
• Vibrant and energetic attitude, willingness to perform and get things done
• BA / BS or equivalent education and proven experience
• Basic understanding of brand guidelines and brand management
• Excellent analytical and problem-solving skills.
• Strong organizational skills

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
• 401K match and ESPP
• Flexible PTO
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
• Paid parental leave and new parent gift boxes
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Rocket Lawyer services that provide legal advice, document creation and estate planning
• Employee bonus referral program

RingCentral’s Partner team crafts, builds and collaborates with our partners to evolve our programs and deliver the best possible outcomes for our partners, teams and company. That’s why RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $1.5 billion annual revenue run-rate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you are hired in Colorado, the compensation range for this position is between $101,000 and $152,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

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