Partner Success Manager
Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.
Every day, scientists around the world use Benchling’s applications, platform, & analytics in their efforts to solve humanity’s most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our customers include pharmaceutical giants, leading biotechs, and the world’s most renowned research institutes.
ROLE OVERVIEW
Partner Success Managers support the development and scaling of our growing partner ecosystem. Working closely with our Alliances, Training and Professional Services teams, you will focus on advancing our partners’ technical and delivery skills to ensure go-to-market readiness and delivery success. The Partner Success Manager should be a strategic thinker who can understand our partners’ needs, and work to develop, launch and execute effective programs to ensure our customers’ success when a partner is engaged in a Benchling project.
This is a new function at Benchling, and we are looking for someone, who can help us create, build, execute, and evolve our partner education, certification, and enablement programs to support our evolving partner strategies and priorities. You will need to work collaboratively with multiple stakeholders, and teams across the company to ensure we equip our partners with the right tools to make them successful. And you will work hand-in-hand with our partners resources, guiding them to successful project delivery, inspecting and monitoring their results, and ensuring consistency in their projects.
WHAT YOU WILL WORK ON
- Create and execute Partner playbooks and best practices for various Benchling Services work that our customers ask Partners to take on.
- Onboard Partners into the Benchling ecosystem, build and execute enablement and success plans to enhance their capabilities and delivery capacity.
- Interface and collaborate across internal Benchling teams to determine how to best utilize partners for identified services work. Then work with the Partner organizations to ensure they are delivering as per plans agreed upon by our organizations, and our customers.
- Work with CX Leadership and our Alliances team to define, design, and create the Benchling Partner Advisory Services to ensure Benchling Partners are successful as they start to Prime Benchling projects for our customers.
- Provide Advisory Services for Partners and ensure they deliver a high quality experience for our mutual customers during all phases of an implementation, Support and Managed Services engagements.
- Collaborate with training, CX and Engineering to create and/or modify internal Benchling trainings, assets, artifacts, accelerators and best practices for Partner needs.
- Collaborate with Subject Matter Experts to create a certification program for the Partner ecosystem.
- Deliver and coordinate monthly/quarterly/yearly Enablement sessions for partner ecosystem to cover needs not covered by trainings.
ABOUT YOU
- BS or MS or Ph.D. in Molecular Biology, Biochemistry, Genetics, or similar Life Sciences field.
- At least 2 years of experience in a lab or research setting. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
- At least 3 years of Software Implementation experience, preferably with a SaaS software company.
- Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including cross-functional Benchling stakeholders, partner project resources, customer scientific and IT stakeholders, and executives.
- Self-starter with the ability to be successful in a startup environment.
- Curious, creative, and tenacious. You should be excited to collaborate with partners, customers and other Benchling teammates as we build and scale this new part of our business.
Benchling welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.
LEADERSHIP PRINCIPLES
- Admit mistakes and shortcomings
- Deliver results
- Disagree and commit
- Obsess over customers
- Rely on work ethic
- Show empathy
- Recruit and develop the best
- Sweat the details
- Think and communicate clearly
- Unite around the mission
PERKS AND BENEFITS
- Work with a talented yet humble team
- Competitive compensation & equity package
- Weekly virtual social events, and annual company retreats
- 401k, Medical, dental, and vision insurance (US Employees Only)
- Monthly health & wellness stipend
- Yearly educational stipend
- Flexible & Generous Vacation Policy: If you feel you need a break, you can talk directly with your manager to find coverage and support while you are out of the office. Need time off to vote? We've got you covered.
- Quarterly company-wide mental health days off
- Holiday Shut-down: company-wide holiday shut-down between Christmas Eve and New Years
- Major US and EMEA holidays observed
- To support remote work conditions during the COVID-19 pandemic, Benchling provides each employee a one-time stipend of $1,000(USD) upon commencing employment, and additional discounted employee purchase plans for home-office equipment.
In following best practices and safety protocols, all Benchling employees are expected to work remotely until we are further advised that it is safe for employees to resume work in their respective office locations.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
