Partner Success Manager

| New York City, NY +80 more | Remote | Hybrid
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Alloy is where you belong!

Alloy is an Identity Decisioning Platform, enabling banks and innovative fintech companies to manage KYC, AML, fraud, risk, and other components of customer onboarding. Alloy’s API enables its customers to access about 150 third-party data sources in real-time to improve decision-making and streamline customer experiences. 

Alloy is an industry leader, working with companies like Brex and Marqeta and top 20 banks. We're backed by venture capital firms that have taken countless companies to IPO like Lightspeed Ventures, Bessemer Venture Partners, Canapi Ventures, Primary Venture Partners, Eniac Ventures, and others and we’re looking to bring on incredibly talented individuals to help take us to the next level!  

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our New York team on-site twice a week, and our remote employees on-site three times a quarter. Join an exciting startup company in the fintech space named one of Inc. Magazine’s Best Workplaces, Best FinTech to Work for by American Banker, and Best Place to Work by Built in NYC year after year. 

Why we’re hiring

Alloy is seeking a Partner Success Manager to join our rapidly growing team! Reporting into the VP of Strategic Alliances, the ideal candidate will have a passion for creating scale and value through strategic partners who are key facets to the future success of Alloy. This position encompasses both enabling our partners to better sell our product as well as monitoring continuous product usage on behalf of our partner accounts. We are looking for someone who:

  • has five to seven years experience in a business development, alliances, or related customer facing role at a SaaS company and / or a major accounting firm

  • has had success in working with fintech partner ecosystem companies managing partner programs preferred

  • has excellent communication skills (verbal, written, and presentation) and well organized

  • has strong project and customer management skills

  • has obsessive ability to assess business value, ensure success and place customer happiness above all else

  • has proven ability to be detail oriented and have excellent follow-up skills

  • has experience partnering with cross-functional teams to share customer insights, requests, pain points and future plans

  • has demonstrated expertise related to the management of a customer or partner throughout their buyer’s journey

  • has the ability to develop, record, analyze, and generate recommendations based on data-driven findings, metrics, and KPIs

  • has the ability to travel and be on-call based on customer needs

What you’ll be doing

  • Partners & internal company stakeholders love to work with you because of your professional and extroverted personality.

  • Has successfully defined success and delivered value with numerous partnerships, building trusted relationships with individuals who would want to work with you again in the past.

  • Acts as a leader even though you are an individual contributor. You will be part of the team that helps make Alloy the strategic partner destination for the fintech partner ecosystem.

  • Has a successful track record proactively managing a customer base and support issue queue, preferably in the banking and financial services sector

  • Ability to summarize complex issues simply and effectively through excellent written and verbal skills

  • Understands all aspects of post-sales customer support and will be responsible for driving partner retention, adoption, and loyalty with defined metrics and performance indicators

  • Has a background in working with APIs and is interested in learning to handle some of the technical aspects of the product usage

  • Will be a partner advocate with an ability to prioritize issues accordingly while bearing in the mind the technical, financial, and long term strategic implications

  • Is a self starter with an entrepreneurial mindset

  • Act as the owner over a portfolio of strategic partners that will drive key partner value metrics for Alloy, including product adoption, sales velocity, product packaging, as well as market and brand awareness.

  • Orchestrate strategic partners and Alloy internal departments to build joint annual GTM strategic partner plans that clearly define what success looks like on both sides with your colleagues in the partner team.

  • Lead regularly scheduled touch points with various stakeholders at the partners including pipeline management, product updates, and strategic business reviews.

  • Work with the enablement team to create training and certifications then roll them out to the partner portfolio.

  • Partner with Solutions Architects and Support to both learn the Alloy product and shepherd questions that arise from our partners both during onboarding and after.

  • Act as a trusted expert and quarterback for our partner ecosystem. While this means looping in colleagues as necessary, you will also be trained as an expert in the Alloy platform and industry.

  • Ability to manage and influence others (both within and outside your own direct work-group)

Benefits and Perks!

  • Unlimited PTO and flexible work policy; we are remote for most roles!

  • Medical, Dental, Vision, HSA employer contribution, FSA, and FSA dependent programs

  • 401k with 100% match up to 4% with immediate vesting and eligibility

  • $500 to set up your WFH space

  • Monthly commuter contribution

  • Monthly credits to shop at Public Goods

  • Monthly credits for Seamless

  • Monthly wellness credits to ClassPass

  • Annual Citi Bike membership

  • Annual $1,000 learning & development stipend

  • 4 free therapy sessions and 1 year of talk therapy

We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?

Alloy’s Covid-19 Company Statement

Alloy does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which the company will comply. If this position involves contact with third parties, attendance on-site for events, travel, and/or work in our New York City offices, those actions will be subject to any relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).

At this time, Alloy is currently following compliance regulations with New York City’s Private Sector Mandate and is offering religious and medical accommodations for all eligible employees and visitors

How to Apply

Apply right here. You've found the application!

Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.


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Candidate Location Eligibility:
Albuquerque, NM
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SisenseAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • TrelloManagement
    • NotionManagement
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

An Insider's view of Alloy

What’s the vibe like in the office?

The best way I can describe it is a silly encouraging family who happens to love KYC. I am surrounded by supportive, brilliant co-workers, who are all very much themselves with an undisputed passion for the company as well as a leadership team that genuinely cares about the well being of their employees.

Leigh

Software Engineer

What's the biggest problem your team is solving?

Basic financial services should be safe and seamless for EVERYONE to sign up for. With every client my team (sales) brings on, we’re making financial products more accessible.

Monica

Senior Mgr Business Dev (Partnerships)

What makes someone successful on your team?

Curiosity and grit will set you up for success on our team! When I joined Alloy, I learned about the relationship between identity and bank applications. From there, I created a knowledge base for clients, and today I manage our support team.

William

Manager, Client Support

What is your vision for the company?

Alloy wants to enable fair, safe and seamless financial services for better identity decisions and more inclusive banking.

Laura

Chief Revenue Officer

How do you empower your team to be more creative?

One of Alloy’s values is to “be bold”. This helps the team to have a go-getter, proactive attitude towards challenges big and small as we scale. We also feel supported by our team to try out new strategies, set 1:1 time with SME's across the org. for advice, and be encouraged to fail because we learn so much and grow in that experience.

Priscilla

Sr Tech Recruiter

What are Alloy Perks + Benefits

Alloy Benefits Overview

Perks & Benefits
- Unlimited PTO plan encourages team members to take time off so they come back refreshed
- FSA/FSA Dependent/HSA with $100/mo employer contribution
- Premium medical, dental, and vision coverage for employees and their dependents
- Care Teams that provide integration of COVID-19 screening and testing, 24/7 primary care both virtually and in person in our offices, mental health, benefits navigation and more
- $200 matching donations for employee's choice of non-profit
- $250 home office stipend to get your remote working environment up to par
- $150/mo wellness benefits contribution to spend as you'd like on gym memberships or ClassPass
- $50/mo employee appreciation fund - spend it on anything from groceries, wfh supplies, netflix, spotify, etc.
- $1000/yr annual Learning & Development stipend - for anything that will make you better at what you do.
- $5,000 employee referral program ($1,000 charitable donation to employee's choice of a non-profit + $4,000 directly to the employee)
- Free therapy sessions through our healthcare partners for every team member to support your mental health
- Up to 16 weeks parental leave options and support in returning to work
- Flexible work hours to accommodate your needs
- Memorable team events, retreats, and off sites throughout the year like visiting a goat sanctuary bee farm, plant propagating class
- In office Mother's rooms
- In office massages to help relax
- Conveniently located office (New York’s Union Square)
- Pet-friendly work environment
- And oh so many snacks & beverages

Culture
Partners with nonprofits
Open door policy
OKR operational model
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Our remote work program includes work from home until at least 2021
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Inclusive candidate experiences Hiring and unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Alloy's team fitness initiatives include weekly remote workout or yoga sessions.
Mental health benefits
Four free therapy sessions!
Financial & Retirement
401(K)
Alloy's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from with low expense ratios and fees.
401(K) matching
Alloy provides employees with a 401(k) matching plan. We match 100% of contributions up to 4% of an employee's annual gross pay.
Company equity
Alloy offers stock options, including vesting over a three-year period with a standard one year cliff.
Performance bonus
Charitable contribution matching
Alloy matches up to $200 per employee charitable contributions.
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Alloy. also provides 16 weeks of leave for the secondary caretaker.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Employees receive 40 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Alloy has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix + Spindrift you can handle.
Some meals provided
We provide free breakfast on Monday. Employees get free lunch on Monday, Wednesday.
Company-sponsored happy hours
Happy hours are hosted once per month with memorable events throughout the month held virtually.
Onsite office parking
We offer employees parking for bikes in our office!
Pet friendly
Alloy's pet policy is dog friendly daily
Recreational clubs
Get involved at Alloy like our Book Club!
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
$500 no questions asked stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
We offer $1000 annually for continuing education.
Customized development tracks

Additional Perks + Benefits

Our culture and community supports team members to feel appreciated, motivated, and pride in their work. Alloy works tirelessly to provide team members with meaningful and thoughtful benefits & perks whether if it is to support those big moments in life like birthdays, anniversaries or new additions to the family or to celebrate company milestone like our recent Series B raise! We love to show gratitude for hard work and successes through things like CEO Care Packages, a shoutout in the #props slack channel or by an Executive Leader in company-wide meetings for a job well done, pick me up gestures, and other fun surprises. We care a lot about our team members, which is why we also conduct an annual survey to assess our benefits offerings. Because of that, we're continuously making improvements to things like our health insurance plans, 401k matching program, or HSA employer monthly contributions to name a few. In addition, every employee receives stock options in the company sharing in the company's success.

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