Alloy is where you belong!
Alloy is an Identity Decisioning Platform, enabling banks and innovative fintech companies to manage KYC, AML, fraud, risk, and other components of customer onboarding. Alloy’s API enables its customers to access about 150 third-party data sources in real-time to improve decision-making and streamline customer experiences.
Alloy is an industry leader, working with companies like Brex and Marqeta and top 20 banks. We're backed by venture capital firms that have taken countless companies to IPO like Lightspeed Ventures, Bessemer Venture Partners, Canapi Ventures, Primary Venture Partners, Eniac Ventures, and others and we’re looking to bring on incredibly talented individuals to help take us to the next level!
Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our New York team on-site twice a week, and our remote employees on-site three times a quarter. Join an exciting startup company in the fintech space named one of Inc. Magazine’s Best Workplaces, Best FinTech to Work for by American Banker, and Best Place to Work by Built in NYC year after year.
Why we’re hiring
Alloy is seeking a Partner Success Manager to join our rapidly growing team! Reporting into the VP of Strategic Alliances, the ideal candidate will have a passion for creating scale and value through strategic partners who are key facets to the future success of Alloy. This position encompasses both enabling our partners to better sell our product as well as monitoring continuous product usage on behalf of our partner accounts. We are looking for someone who:
has five to seven years experience in a business development, alliances, or related customer facing role at a SaaS company and / or a major accounting firm
has had success in working with fintech partner ecosystem companies managing partner programs preferred
has excellent communication skills (verbal, written, and presentation) and well organized
has strong project and customer management skills
has obsessive ability to assess business value, ensure success and place customer happiness above all else
has proven ability to be detail oriented and have excellent follow-up skills
has experience partnering with cross-functional teams to share customer insights, requests, pain points and future plans
has demonstrated expertise related to the management of a customer or partner throughout their buyer’s journey
has the ability to develop, record, analyze, and generate recommendations based on data-driven findings, metrics, and KPIs
has the ability to travel and be on-call based on customer needs
What you’ll be doing
Partners & internal company stakeholders love to work with you because of your professional and extroverted personality.
Has successfully defined success and delivered value with numerous partnerships, building trusted relationships with individuals who would want to work with you again in the past.
Acts as a leader even though you are an individual contributor. You will be part of the team that helps make Alloy the strategic partner destination for the fintech partner ecosystem.
Has a successful track record proactively managing a customer base and support issue queue, preferably in the banking and financial services sector
Ability to summarize complex issues simply and effectively through excellent written and verbal skills
Understands all aspects of post-sales customer support and will be responsible for driving partner retention, adoption, and loyalty with defined metrics and performance indicators
Has a background in working with APIs and is interested in learning to handle some of the technical aspects of the product usage
Will be a partner advocate with an ability to prioritize issues accordingly while bearing in the mind the technical, financial, and long term strategic implications
Is a self starter with an entrepreneurial mindset
Act as the owner over a portfolio of strategic partners that will drive key partner value metrics for Alloy, including product adoption, sales velocity, product packaging, as well as market and brand awareness.
Orchestrate strategic partners and Alloy internal departments to build joint annual GTM strategic partner plans that clearly define what success looks like on both sides with your colleagues in the partner team.
Lead regularly scheduled touch points with various stakeholders at the partners including pipeline management, product updates, and strategic business reviews.
Work with the enablement team to create training and certifications then roll them out to the partner portfolio.
Partner with Solutions Architects and Support to both learn the Alloy product and shepherd questions that arise from our partners both during onboarding and after.
Act as a trusted expert and quarterback for our partner ecosystem. While this means looping in colleagues as necessary, you will also be trained as an expert in the Alloy platform and industry.
Ability to manage and influence others (both within and outside your own direct work-group)
Benefits and Perks!
Unlimited PTO and flexible work policy; we are remote for most roles!
Medical, Dental, Vision, HSA employer contribution, FSA, and FSA dependent programs
401k with 100% match up to 4% with immediate vesting and eligibility
$500 to set up your WFH space
Monthly commuter contribution
Monthly credits to shop at Public Goods
Monthly credits for Seamless
Monthly wellness credits to ClassPass
Annual Citi Bike membership
Annual $1,000 learning & development stipend
4 free therapy sessions and 1 year of talk therapy
We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?
Alloy’s Covid-19 Company Statement
Alloy does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which the company will comply. If this position involves contact with third parties, attendance on-site for events, travel, and/or work in our New York City offices, those actions will be subject to any relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).
At this time, Alloy is currently following compliance regulations with New York City’s Private Sector Mandate and is offering religious and medical accommodations for all eligible employees and visitors
How to Apply
Apply right here. You've found the application!
Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.