Partner Success Manager

Job Locations: Austin, TX OR Remote (Central Timezone only)
We are seeking a dynamic and experienced Partner Success Manager to join our team. The Partner Success Manager will be responsible for developing and nurturing relationships with our strategic partners to drive mutual growth and success. This role is critical in ensuring our partners are empowered to succeed with Cloudflare's solutions, thereby increasing the value delivered to our partners and their end customers.
About the Department
Account Executives, Business Development Representatives, Solution Engineers, Customer Success, Channels, and Sales Operations - all working together to help our customers adopt Cloudflare and create great Internet-enabled experiences.
The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
What you'll do
You will work alongside our Partners Team and Solutions Engineers to ensure the success of Cloudflare's strategic partnerships. You will bring strong relationship-building experience, product knowledge, project management, organizational and problem-solving skills, as well as a high degree of empathy to maintain a best-in-class partner and customer experience.
You will maintain a deep understanding of our Partners' businesses and be an internal champion of the features/functionality most critical to their specific business needs. You are ultimately responsible for the retention and expansion of your book of business; which is driven through consistent communication and collaboration with our Partners' teams and demonstrating the value the products and services provide to their business via quarterly reviews.
The role will sit on the Customer Success Team in order to maintain familiarity with best practices and processes to ensure the success of our enterprise customers.
Additional responsibilities will include:

• Manage the partnership life cycle which includes initial launch and technical integrations or enablement, maintaining a healthy steady state, quarterly goals assessment, product roadmaps and executive alignment, and renewal of the partnership.
• Enable partners on processes, engagement models and share all relevant resources. Work continuously to manage expectations with key stakeholders.
• Work with your Partner account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion.
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Partnerships, Product, Engineering, Support, Marketing and other teams to resolve partner business issues and work towards their stated goals.
• Manage partner feedback and product needs by providing feature requests to internal teams.
• 25% travel

Desirable skills, knowledge and experience

• 5+ years of experience in a Partner Success/Customer Success/Account Management role servicing enterprise accounts.
• Experience from working with GSIs and MSPs.
• A good understanding of the layers of a multi-cloud environment.
• Experience with project management and account portfolio planning and prioritization.
• Ability to prioritize, multi-task, and problem-solve effectively under pressure.
• Strong phone and interpersonal communication skills (verbal and written) as well as executive presence.
• Track record of successful planning and execution of Executive Business Reviews.
• Basic understanding of computer networking and "how the internet works."
• Curiosity to learn about the cloud security and performance industry.
• Understanding of application, server, and network security is a plus.
• Proficiency with CRM software (e.g., Salesforce and Gainsight) is a plus.

Compensation
Compensation may be adjusted depending on work location.

• For Colorado, Austin and New York base hires: Estimated annual salary of $113,000 - $139,000
• For Washington, New York City, and California (excluding Bay Area) based hires: Estimated annual salary of $120,000 - $146,000
• For Bay Area based hires: Estimated annual salary of $126,000 - $154,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave