Company Description

Jitterbit is a market-leading Enterprise Integration Platform as a Service (iPaaS) & API Management (API-M) solution provider recognized by Gartner as a Leader in the Magic Quadrant for 6 years in a row!

Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.

Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.

Job Description

Jitterbit is seeking a Partner Success Manager (CSM) to support the United States region. This is an exciting role in a fast paced environment coordinating key activities for the success of Jitterbit partners that they support.

You will be working for the USA Customer Success Director and also work with other cross functional teams including executive management, sales, marketing, support, services, partner account manager and enablement to achieve successful outcomes for Jitterbit partners. As a strong advocate, you must be able to define an approach or a proposal to address specific objectives through collaboration with multiple parties and have a strong bias for action.

Responsibilities

• Engage with a portfolio of Jitterbit partners and understand what requirements are key to their success, how they are organised and work towards becoming their key contact at Jitterbit

• Create a specific set of plans for your partners in conjunction with partner account managers (PAMs) in order to prevent churn and to identify other opportunities for Jitterbit moving forward 

• Ensure that the Jitterbit organisation efficiently removes impediments to the partner’s success and that Jitterbit teams are aligned with business or technical priorities of its partners.

• Review and understand contractual agreements in place 

• Learn and be able to articulate to customers how the Jitterbit platform works as well as updating them on new product release and functionality

• Meet quarterly defined targets 

• Document where each partner is in their enablement and partner success journey including a fully documented partner GTM and enablement plan with status of critical partner journey milestones including next steps, status and disposition towards Jitterbit of key partner stakeholders, potential risks, the overall health of the partnership including KPIs jointly established with the partner. Identify Partners who are candidates for marketing/sales engagement - case studies, analyst reviews, references, etc.

Qualifications

• 4+ years in a customer facing role 
• Demonstrable experience of coordinating and collaborating with multiple parties to reach a desired outcome 
• Experience reviewing contracts, negotiating and preparing proposals 
• Executing corporate initiatives relating to partner success management 
• Experience with CRM tools highly desirable
• Looking for a collaborative, resourceful self-starter who is always interested in learning and innovation

Additional Information

All your information will be kept confidential according to EEO guidelines.

Remote working- Travel may be required once COVID restrictions and measurements are lifted