Partner Success Innovation Director at FreeWill (Remote)

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FreeWill is an award-winning, social-good startup that has raised more than $5 billion for high impact nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.

In the last 5 years, we’ve grown from 5 people to 180+ (all smart, tenacious, and kind), and continue to grow quickly. We’d love to have you be a part of this adventure.

Full-time •  Excellent Benefits • Work from Anywhere in the US (except CO, AL, or LA)

About the role

FreeWill seeks a Partner Success Innovation Director to lead a highly skilled and creative team in forming strategies for nonprofit partners to achieve fundraising goals with FreeWill tools. This will include overseeing experimentation to test strategies for digital outreach, training, and more, and codifying those strategy playbooks for target products and sectors. People management is also a key facet of this role. 

The Director will report to our Senior Director of Partner Success, and work closely with our Director of one-to-one strategy implementation and department VP on the Partner Success team. They will also collaborate with our Directors of Design and Product.   

If you are someone who resonates with the following, this might be your dream role: 

“I love creating a visionary strategy for success, setting goals to help us get there, and empowering my team with the support and guidance needed to achieve those goals and grow in their own careers. I’m excited by fundraising and content strategy, undaunted by a challenge, and passionate about using my leadership skills to impact hundreds of nonprofits.” 

FreeWill has set compensation and a non-negotiation policy for fairness reasons (we don't think that an individual's pay should be determined by how comfortable they are negotiating). As a result, we like to be transparent and up front about the compensation. When we make an offer, we provide multiple options so that employees can choose between compensation packages that prioritize salary or stock options. The offers for this role will be between $105,000 and $125,000 and this role qualifies for performance based bonuses. We also have historically offered competitive annual raises.


The goals
  • Achieve outstanding fundraising results for nonprofits across the spectrum of size and sector with an emphasis on replicating and scaling
  • Establish and drive towards clear, ambitious, and measurable goals for the team
  • Ensure Innovation team as well as other PS sub-teams and FreeWill teams more broadly are aligned on priorities and ownership of projects
  • Inspire both internal and external stakeholders with a vision for success and new ideas to achieve that success
  • Elucidate a path for growth for team members and empower them to think strategically
  • Drive and help define product market fit for each FreeWill fundraising tool 
The tactics
  • Evaluate previous tool and strategy performance data to set both quantitative and qualitative team goals
  • Guide the team to create a map for success in service of those goals
  • Coach and mentor team members in strategic thinking and people management
  • Create and iterate a career pathing structure according to company needs and team growth areas
  • Apply a keen eye to shifting priorities and collaborate across departments to facilitate alignment
  • Provide data-backed insights to leadership to inform product and team decisions, including attainable success metrics, product investments, and headcount planning
  • Empower team to test and identify best practices for nonprofits, including current and new messaging, framing, and channels for communication to drive results with each of our tools
  • Guide the Innovation team and collaborate with the one-to-one team to drive strategy adoption amongst partners
  • Facilitate developing a peer-to-peer community of FreeWill nonprofit partners 
  • Provide guidance on key stakeholders to involve in cross-team task forces
Requirements
  • Experience managing a high-performing team including individual contributors and people managers
  • Experience driving projects forward, including goal-setting and cross-team collaboration
  • Experience testing content outreach/fundraising strategies and evaluating performance and results including content creation and training
  • Experience in nonprofit fundraising
  • Comfort with swiftly changing responsibilities and able to adapt and iterate quickly
  • Drive to develop new systems with a mind to scale
  • Collaborative approach and ability to advocate for the partner while taking in multiple perspectives
  • Outstanding communication skills including one-to-one internally and externally as well as in presentations to a variety of audiences
  • Agile innovator who is comfortable in a fast-paced environment
  • Understanding of nonprofit and vendor relationships is a plus
  • At least 10+ years of related experience in team management and strategy iteration 
Benefits

In addition to the immense personal and professional satisfaction you’ll gain from helping to raise $1T for high impact nonprofits in a kind and joyful work environment, full time employees at FreeWill are eligible for the following benefits:

  • Work from home 
  • Unlimited PTO
  • Flexible hours
  • Competitive salary
  • Commuter benefits
  • Company stock options
  • 401k
  • Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
  • Short-term and long-term disability insurance
  • Life and AD&D insurance
  • Free One Medical membership
  • Paid parental leave for all parents
Perks
  • Option to work from our new, beautiful NYC office, located in the Financial District
  • Fully paid trips, such as an annual work retreat in a relaxing location
  • Staff holidays and FreeDays (periodic one day office closures to rest and refresh)
  • Regular (virtual) team events
  • $250 monthly co-working budget which can be used for local co-working spaces (for team members located outside of the NYC metro only).
  • $300 annual budget to outfit your home office or cover utility bills
  • $1,000 referral bonuses for growing our FreeWill community
  • $1,000 annual professional development budget

FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We are a remote-first company that’s able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so all applicants will need to have work authorization in the US.

More Information on FreeWill
FreeWill operates in the Other industry. FreeWill was founded in 2022. It has 233 total employees. To see all 2 open jobs at FreeWill, click here.
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