Partner Operations Manager

| New York City, NY
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About Dandy

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

As a Partner Account Manager, you’ll be responsible for managing existing lab partner relationships, with a focus on scaling strategy, operational execution, quality improvements and P&L management. You will be responsible for continuously leveling up your lab partners to meet the industry-leading Dandy standards which will include capacity planning, pitching and project managing new initiatives, change management for rolling out new Dandy initiatives and generally managing the day to day operation of your labs. This will require you to work with the labs' management teams, labs' IT teams, internal product team, and other parts of the Dandy Operations organization. You will be the internal advocate for your labs and represent your lab’s success in meetings with leadership while continuously finding ways to improve overall lab performance.

What You'll Do

  • Own a portfolio of lab relationships including managing and reporting on KPIs and scaling the business they do with Dandy
  • Define and communicate strategy to scale each lab account
  • Negotiate pricing terms for assigned accounts on a regular cadence
  • Lead internal and external business reviews covering strategic initiatives
  • Create initial business cases, volume forecasts, determine allocations, and plan capacity for each lab
  • Project manage the rollout of new Dandy lab initiatives
  • Manage daily activities to ensure on time, quality products are delivered from your labs
  • Identify opportunities for improvement related on on time delivery or quality at your labs
  • Build positive working relationships with lab management teams to maximize scale and incentivize partnership

What We're Looking For

  • 3+ years of working experience in a similar role (account manager, vendor account manager, etc)
  • Proven track record of improving KPIs for vendors or clients managed
  • Comfortable performing data analysis and making decisions based on the results.
  • Ability to balance time spent between strategic initiatives and diving into the details when necessary.
  • Experience conducting QBRs meetings through video-conference tools (and feel comfortable about it), as well as direct face-to-face meetings and presentations
  • Comfortable approaching and building successful relationships with senior leadership
  • Experience building capacity models and projections

Bonus Points For

  • Outstanding professional references to share
  • Experience with marketplace models
  • Part of a startup acquisition or IPO
  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

What Benefits We Offer

  • Fully sponsored best in class healthcare including medical, dental, and vision
  • Competitive salary and equity packages
  • 401k program

Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
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    • JavascriptLanguages
    • PythonLanguages
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    • SqlLanguages
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    • KubernetesFrameworks
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    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management
    • JiraProject Management

An Insider's view of Dandy

What are some social events your company does?

One highlight that I absolutely love is our “Dine As One” communal lunch every Wednesday. In the kitchen the tables are decked out in Dandy green tablecloths and a mix of people gathered around. Surprisingly, it’s during these shared meals that I’ve found myself learning the most about the business.

Sara

Senior Associate, Business Applications

How does the company support your career growth?

I had high expectations going into this role and Dandy has surpassed them. The biggest reason I’ve enjoyed working here so far is the fact that I have access to more resources and industry experts than I ever imagined. The support I get from my team, manager, and upper leadership has been second to none!

Kcy

Commercial Account Executive

What projects are you most excited about?

I love solving problems and the dental industry has so many! From patient care, to scanner technology, to crown material selection, it has been an absolute blast to regularly overcome challenges that no one else in the industry has been able to do before.

Annette

Head of Global DDC Training

What are Dandy Perks + Benefits

Dandy Benefits Overview

Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan, paid time off and fitness reimbursements.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours

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