Outreach Specialist at Cityblock Health (Cincinnati, OH)

| Cincinnati, OH | Hybrid
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About Us:
Cityblock Health is the first tech-driven provider for communities with complex needs-bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
Our Values:
  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About our Team:
We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.
About the Role:
  • You will work in a radically different model of healthcare
  • Serve as the initial Cityblock connection to a prospective member
  • Complete the intake and consent process for eligible members, and handoff to the Community Health Partner upon full enrollment
  • Provide telephonic, written, digital and face to face outreach and engagement services for each eligible member. This also includes member events, group welcome events and community outreach events.
  • Creatively locate and connect with members that we believe will benefit from the Cityblock care model
  • Work collaboratively with your Outreach team to increase the number of monthly Cityblock member enrollments
  • Leverage available data from our EHR platform, Commons to learn more about potential members and inform your outreach strategy
  • Engage and foster trust quickly with members, acting as the face of Cityblock and the key point-of-contact to assist members prior to full enrollment
  • Meet with members in their homes, neighborhoods, and the Cityblock health hub; nearly all of your work is done in the field
  • Work daily within Commons to collect data, organize information, track tasks, and communicate with staff, patients, and family members
  • Provide feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting others
  • Work a full-time 40 hour week, Monday-Friday 9am to 5pm ET and participate in a Saturday coverage rotation

Requirements for the Role:
  • You have 0-2 years of customer service or sales experience with a successful track record to share for that time period You have a passion for working within the community you are a part of, or have been a part of in the past
  • You have dynamic interpersonal skills and a strong desire to improve the health of individuals and whole communities
  • You have a metrics-driven approach to your work and are willing to do whatever it takes to meet quotas for the Outreach team
  • You are comfortable with high-volume outbound calls as well as creative outreach
  • You are an independent self-starter who responds well to change and shifting priorities
  • You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care
  • Unrestricted Driver's License and Personal Vehicle

How We Define Success:
  • Respond to transition of care alerts in our care facilitation platform Commons in a timely matter
  • Meet engagement targets over the phone and in-person in order to reach and consent members
  • Consent 25% of your member panel within 90 days of assignment and 50% within 9 month of assignment
  • Engage and enroll Cityblock members into the care model on a monthly basis
  • Thoughtful, copious documentation of all member interactions and handoffs in Commons within 48 hours of your outreach engagement with a member

Nice to Have, But Not Required:
  • You have high volume cold calling experience
  • You have customer service experience in one of the following industries: retail, hospitality, healthcare, social services, or in a call center
  • Experience with community outreach, peer counseling or community organizing (i.e. canvassing, tabling, mentoring)
  • Experience working with individuals with mental health and substance use diagnoses
  • Experience with motivational interviewing

What We'd Like From You:
  • A resume and/or LinkedIn profile
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Ciytblock will not pay fees associated with resumes presented through unsolicited means.
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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Cityblock Health

What's something quirky about your company?

Cityblock’s mission to provide quality care and health outcomes to those who need it most is bold, and so too are the ways in which we build camaraderie: via company dance challenges, themed team outings, a custom dictionary for our jargon, sweet pet mascots, fun recipe sharing and more. Some may call it quirky; it’s just Cityfolx’ charm at work.


Senior Associate, Communications

How do you make yourself accessible to the rest of the team?

Being accessible goes far beyond the traditional modalities of email, phone, and slack. To me, it describes a culture of trust and reliability that fosters open and frequent communication across all levels of the organization. I want people to feel that they can come to me with any question, and if I can’t answer it myself.


Market Medical Director, New Markets & Implementation

How has your career grown since starting at the company?

I've been lucky to work on many teams during my 3+ years here, from bizops, to our markets, to product, which has taught me so much! I've also always worked for early startups, and it has been amazing to mature as an employee as Cityblock grows. The way you show up, and your tools for success, often need to evolve with a company's age and size.


Product Operations

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