Outbound Account Manager
Are you looking to get your foot in the door at a tech company? Are you team-oriented, passionate, and ready to rock your job, it might be time to join the Lendio family!
Lendio is America’s largest small business loan marketplace, and one of the fastest-growing fintech companies. We’ve helped our nation’s entrepreneurs secure more than $10 billion in funding - and we’re just getting started. Numbers aren’t everything, though! Lendio was founded on a few core principles we live by every day: Innovation, fun, empowerment, transparency. We feel more like family than coworkers, and we’re stoked that our careers actually boost the American economy.
What you'll do:
- Maintain a self-starter attitude
- Heavy outbound calling
- Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward
- Maintains customer records by updating account information.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner.
- Work with Sales and Operations on processes and procedures
- Respond to all business owners in a timely manner
- Provide accurate, valid and complete information
- Keep records of customer interactions, process customer accounts and file documents
- Go the extra mile to engage customers
What we're looking for:
- Exceptional communication skills, both written and oral
- Have a strong work ethic and are eager to learn and make new connections with prospects
- Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment
- You love closing deals using complex market research and focusing on continued learning and improvement
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize, and manage time effectively
- Ability to handle high volume of outbound calls
Benefits:
- Be part of a high performing, collaborative team and have fun at work each day
- A full suite of traditional benefits
- Paid vacations and holidays
- 401k with company match
- Company-contributed HSA
- Onsite gym and standing desks
- Wellness program
- $18 an hour with bonus structure
And the best reason to work at Lendio is our culture! Check us out on @LendioLife and Glassdoor
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