How will this role have an impact?

This role will report to our Operations Manager, Print and Mail Operations.

The Operations Coordinator, Print and Mail Operations will work as part of the team to coordinate all operational aspects of Signify Health’s Member Mailing Program.  The position will work closely with Operations Manager and the VP of Planning & Delivery, as well as the Production, Technology, Network Management and Customer Success teams in addition to external vendor partners to ensure operational quality and client satisfaction targets are met.

The Operations Coordinator, Print and Mail Operations is an effective problem-solver and excellent communicator responsible for coordinating aspects of the daily operations of the Member Mailing Program.  The position ensures effective collaboration between the Operations team, other internal stakeholders and external vendor partners.  Tactical emphasis is on program execution, vendor management, process efficiency and scalability, and overall continuous improvement.  The candidate is expected to coordinate multiple programs and projects at the same time.

What will you do?

• Assist in management of the overall operational functions of the department
• Coordinate the day-to-day interaction and manage all work (data, artwork, copy, print proofs, postage, etc.) between outside vendors and Operations to ensure quality and timely delivery of products and services
• Review and coordinate production schedules to meet deadlines and efficiency and quality targets
• Work closely with Operations, Client Success and Technology teams and other stakeholders to understand, collect and document operating requirements for all department functions, products and services
• Monitor the day-to-day details of the service/program including the plan, schedule, resources, scope and risks.
• Collaboration with vendors and external third parties to ensure a quality and timely delivery of products and services
• Manage inventories and ensure optimal levels are maintained at all times

We are looking for someone with:

• Excellent verbal and written communication skills, as well as the ability to work collaboratively with other departments and functional areas
• Proactive in implementing needed changes and process improvements
• Consistent track record of completing a diverse and complex scope of tasks while meeting established deadlines
• Bachelor’s degree in Business Operations or related field or other equivalent experience
• Extensive computer software skills with programs such as Microsoft Excel, Microsoft PowerPoint, Power BI, Google suite platform
• Exceptional problem solving, analytical, critical thinking and organizational skills
• Highly-motivated individual who is willing to work in a dynamic setting
• Extremely detail oriented
• Ability to multitask
• Reliable and professional in conduct and practice

About Us: 

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.  

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

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