Operations Analyst, Customer Success at Built In
Built In is on a mission to unite technology professionals with their purpose. We do that through the power of content. Today, over one million registered users and 4.5 million technology professionals use our platform every year to learn about innovative companies, new technologies and further their careers.
The caliber of audience we’ve cultivated means that over 1800 companies--from the hottest tech startups to Fortune 500 companies undergoing digital transformation-- trust us to share their employer brand story and fill the technology roles that drive their strategy.
Because we can help employers find hard to recruit talent, our B2B side is thriving. In addition our users are finding great jobs and advancing their careers and knowledge of the tech world with Built In. That means we are rapidly growing our product and technology footprint as we are committed to building the leading SaaS product for employer branding and talent activation.
With venture funding of $30M to date with a $22M Series C raise in 2019, we are poised to disrupt recruiting for hard-to-fill roles and help technologists find their dream jobs--in their city, around the country or completely remote. If you are looking for an award-winning culture, have a desire to help people find their calling and want to be part of building best-in-class technology, Built In might fulfill your purpose.We’re looking for a Customer Success Operations Analyst
We are looking for a collaborative and proactive analyst who can empower our fast growing Customer Success team with data, insights and process improvements like the team has never had before. You enjoy digging through data to find trends and areas of improvement or optimization while maintaining strategic relationships with VPs and individual contributors alike.How you’ll contribute
- Serve as the trusted advisor and go-to-resource for customer success and fulfillment teams
- Find CRM best practices and educate customer success partners to drive consistency
- Participate in ongoing and month end audit activities to ensure financial data is accurate
- Identify process optimization opportunities and partner with Operations to implement recommended changes
- Work with CS and analyst teams to build data-driven KPI metric dashboards for CS, AM, Finance and Executive leadership
- Collaborate with CS leaders to drive effective cross-functional and cross-collaboration alignment between key stakeholders
- Provide Ad-hoc Customer Success project support
- 2+ years of experience in Sales Operations, Customer Success Operations, Financial Analysis
- Salesforce Experience Required
- Experience with Tableau or similar data visualization tool
- Highly organized and high attention to detail
- Ability to communicate within all levels of the organization
- You’ve worked with sales tools like ChurnZero, Chorus, or Outreach
- You have experience working with and reporting on a blend of Saas and deliverables
We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values:
- Be Inclusive, Always. We’re committed to a culture where all people are respected, have a say and can be their whole selves. We will uplift and advocate for one another. Always.
- Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
- Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead.
- Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
- Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up.
- Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business.
- Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes.
Be Inclusive, Always.
Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory.
Built In is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:
- We have five thriving ERG groups: Built In For The People, BuiltOut, United We Parent, Womxn United in Tech and Built In Tribe.
- We have a dedicated Director, HR + Inclusion who oversees our DEI roadmap, which provides our annual metrics, goals and initiatives.
- We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women
NOTE: BUILT IN NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM BUILTIN.COM