About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.9 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. Please note that effective 11/23/2021, all associates must be fully vaccinated for COVID19 unless legally entitled to a reasonable accommodation related to religious or medical exemptions.

How Is This Role Important to Our Work?

This position is responsible for retaining top tier Large Groups through service and administration excellence. This position achieves results by delivering a deep and broad relationship with the client and agent/broker acting as a customer advocated within Blue Cross driving for operational effectiveness and execution of our Large Group strategic initiatives. It collaborates and supports the account manager, and other external partners, (Clients, Agents, Consultants and Brokers) to actively grow and retain existing business. This position is an operational and engagement subject matter expert that provides training and mentoring to internal staff. For designated accounts this position provides proactive service directly as well as timely resolution of service issues by coordinating with account management and operational personnel. It works in conjunction with account managers to assure Blue Cross maintains and grows its market position and provides onsite client services as required.

A Day in the Life:

• Develops strong, trusting relationships with clients/agents to ensure loyalty and retention.
• Serves as the primary contact point for day to day service delivery with assigned customers and partners (agents, clients, brokers and consultants) to increase and maintain our market share.
• Develop, coordinate and conduct strategy engagement events such as member enrollment meetings, health fairs and wellness events for all health plan products to foster a positive image of BCBSMN, and assure member understanding of their benefits.
• Advances the development, design, delivery and accuracy of customer communication materials using available systems, tools and resources (client viewer, summary plan descriptions, certificated of coverage, benefit books, marketing toolkit and communication builder).
• Build relationships internally to represent client and coordinate with other functions to implement, complete projects, coordinate fully insured renewals, update salesforce and address service needs.
• Resolve escalated service issues including interactions with internal Blue Cross and affiliate company operations staff and others as needed.
• Expert level management and delivery of client reporting, including design and development of complex reporting solutions, provide subject matter expert level, analytical guidance to clients and co-workers.
• Manages multiple complex top-tier accounts including both fully-funded and self-funded clients.
• Collaborates with various business units in planning and enhancement recommendations for the overall operational processes and tools.
• Mentor and train new OAS's.

Nice to Have:

• Bachelor's degree.
• Knowledge of Blue Cross and affiliates products.

Required Skills and Experiences:

• 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Ability to effectively problem-solve issues to resolution.
• Ability to train and mentor team members.
• Expert level client reporting analytics ability.
• Ability to establish matrix partnerships and follow through on expectations.
• Demonstrated ability to influence internal/external constituencies.
• Excellent written, oral and presentation skills.
• Strong organizational skills with the ability to support and manage multiple projects under deadlines.
• Possess and maintain a valid Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment.
• Overnight travel is required.

Role Designation:
Teleworker

Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely. Onsite is full-time onsite.

Make a difference

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.