About the job
The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in the central U.S. In this role, you will work with a small set of enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Technical Support teams. As an OpenShift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf. Well-qualified, home-based applicants throughout the central part of the U.S. will be considered. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do

• Support enterprise customers in implementing automated and containerized cloud application platform solutions
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
• Collaborate with the engineering, R&D, product management, and technical support teams
• Create documentation regarding customer issues and technical details on how to resolve them
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Travel occasionally to visit regional customers

What you will bring

• Currently reside in the central U.S.; preferably in the U.S. Central Time Zone
• Knowledge of Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift
• Experience with Docker containers and Kubernetes container cluster manager
• Experience with cloud management, like Red Hat Cloud Suite, and IT automation, including Red Hat Ansible Automation Platform
• Competent comprehension of enterprise architecture and strategic business drivers
• Direct experience with a variety of hardware vendors
• Ability to manage multiple issues and projects with shifting priorities and timelines
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Willingness to travel for customer visits and events within the region
• Comprehension of continuous integration (CI) and continuous delivery (CD) concepts
• Familiarity with source code management tools like Git or SVN
• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
• Software engineering background is a plus; experience with RPM-based Linux and Java technologies
• Experience working in DevOps environments is a plus
• Experience deploying applications in cloud environments and developing containerized applications is a plus

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.