At Medical Solutions, we're people who care, helping people who care. No matter how you look at it, there's a whole lot of care going on in our world and that's just the way we like it.

What do we do? Medical Solutions is one of the nation's largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we're the very best at what we do.

You'll love our culture that's filled with heart and soul. As a company and employer, we're sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career.

At Medical Solutions, you'll find a great place to work and a career home. We've received Best Places to Work awards, landed top industry awards, and received accolades for the impact we've made in business and within our community.

But the only way to really get to know us, is to join us. We think you'll fit right in.

Onboarding Manager - Job Description

The Onboarding Manager is responsible for ensuring all designated roles within Medical Support are managed effectively and efficiently across all Aureus Medical business units.

Job Responsibilities:

• Coordination & Development of Sales Support Staff
  • Planning, monitoring, and evaluating job results to include communication of job expectations with staff
  • Assessing staff performance and coaching and guidance of employees
  • Initiating, coordinating, and enforcing systems, policies, and procedures
  • Work with Aureus University and Quality Assurance teams to coordinate training of new sales support staff, reinforcement training of current staff, and update to training materials/policy
  • Create, edit, and approve annual employee reviews
  • Provide back-up support to staff as needed during fluctuations in workflow demand and during staff absences
  • Develop and train new hire staff to meet and exceed team expectations
  • Develop and coach existing staff for future leadership positions
• Medical Operations Functions
  • Ensure sales support functions are handled efficiently, with minimal duplication and redundancy
  • Work to streamline processes and procedures ensuring the greatest degree of efficiency whenever possible
  • Proactively make recommendations for improving the quality of the sales support functions to division management to enhance quality and productivity
  • Communicate changes to the sales support team in a timely manner.
  • Collaborate with sales managers to ensure continuous communication between the sales and sales support teams
  • Ensure that confidentiality of personnel and information is maintained in accordance with division policy
  • Oversee the tracking and reporting of quality assurance statistics for the division as directed by division management
  • Make suggestions for improving the quality of the administrative functions of the Division to enhance quality and productivity
• Behavioral Competencies
  • Attitude & Effort: Displays a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed
  • Customer Satisfaction: Provides prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally
  • Teamwork/Cooperation: Builds relationships with co-workers and supervisors by helping others, offering assistance, and supporting what's best for the team/department
  • Time Management: Prioritizes job duties and organizes work responsibilities efficiently by planning and time-blocking
  • Mission & Values: Portrays the company's mission and value statements in all business conversations, transactions, and decisions
• Systems & Tools
  • Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position.
• Perform other duties as assigned by the Manager or as the situation dictates.

Job Qualifications:

• At least 1 year of experience as a Sales Support Services Team Lead or at least two years of management/supervisory experience prior to joining Aureus Medical
• Familiarity with the Aureus Recruitment process and associated Remi system activities
• The ability to:
• Utilize a touch-tone telephone, designated computer programs and peripheral computer equipment, keyboard for numeric entry and retrieval of data, and use of miscellaneous office equipment (fax, printer, copier)
• Use the English language in both oral and written communication
• Apply proficiency with Windows and MS Office applications
• Type at least 40 words per minute
• Organize tasks and multi-task with a sense of urgency and efficiency
• Function as a cohesive team member of the Division, engaging in open communication with all team members and proactively working in support of the Division's performance goals
• Comply with all company policies and procedures - including adherence to all local, state, and federal laws concerning employment
• Develop and motivate staff to accomplish performance objectives
• Analyze processes and recommend/implement effective solutions

Some of the benefits we offer

• Insurance: Day 1 benefits (health, dental, vision, 401(k) + employer match) and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits
• Remote work option - we're where you are!
• Flexible PTO (PT-Oh!)
• Flexible schedules
• Award-winning training program
• Connectivity stipend
• Competitive compensation as part of our total rewards package
• (8) paid Holidays
• Paid parental leave
• Employee Assistance Program (EAP)

Why us?

• We live our Values in all we do
• Commitment to diversity, equity, and inclusion
• Focus on total wellbeing
• Employee Experience Team that provides perks in-office and virtually
• Relaxed culture and casual dress (t-shirts and flip-flops welcome!)

Learn more about Medical Solutions and what it's like to be part of our team. Check out our Careers website, https://www.thebestjobieverhad.com.