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Job Description

The Elevator Pitch: Why will you enjoy this new opportunity?

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and automation technologies. Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, collaboration, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.

Technology has made a profound impact on just about every aspect of modern life. VMware makes the software that the world uses to deliver everything from Jumbo Jets to Hotel Rooms, to playing cards. Customer Success TAM's work closely with our customers to ensure that VMware is doing everything possible to ensure that our customers are reaching their business goals. If you are passionate about the intersection of business and technology, then you are going to love being a CS TAM.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

The Academy expects to offer you:

• Mentoring, coaching and sponsorship for career development.
• Effective communications training to ensure good customer interactions.
• Customer and partner facing activities and tasks, providing real-world experience.
• Commercial and technical presentation training.
• Hands-on training in leading edge VMware technology, highly passionate in the IT industry.

• We're looking for people who love to win, have strong business ethics and good communication skills.

Within your first 6 months

• You will be expected to successfully complete the 6-week Foundations Academy Training Program
• You will complete a role-based, on-the-job training with on-demand, self-paced curriculum for skills development, specifically catered to new graduates at VMware, comprised of video courses, quick guides and articles on popular development topics in addition to training modules, webinars and tech talks on many of VMware's tools, products and procedures.
• Upon successful completion of the 6-month, on-the-job training you must be ready to serve customers as a Technical Account Manager

After 6 months+

• You will be transitioned from the University Program to your hiring TAM Business
• You will be expected to serve as a Technical Account Manager at half capacity, managing customers and working with your team, mentor and manager
• You will be regularly evaluated on customer satisfaction, renewal rate, revenue and community contribution

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As a Technical Account Manager (TAM), you will build and maintain relationships with VMware's customers that have a real passion for technology and the opportunities that it can bring to our lives. At those customers, you will be a major focal point for everything that is related to VMware for different teams and levels from the most technical to the most senior executive. You will escort and guide them in their journey to be market leaders by using some of the newest and most advanced solutions in information technology.

You will also play a key part in representing your customers back to VMware, sharing their experience and wishes with the account teams, support and product managers, helping to shape future versions of our products and contribute your point of view for our shared success.

As a new member of the CS-TAM Team, you will:

• Be there for your customers. Help them to build their business for success and transform from customers to partners to the digital journey
• Like to think out of the box? Use your skills to help your customers to take their VMware solutions to the next level and to fully utilize all that our products can give them. Our customers love to see their investment being fulfilled and you will make sure that they do.
• Help the customer to translate business requirements into technical solutions by building knowledge and understanding of the possibilities presented by different platforms and use cases.
• Do you like connecting with people? Be the messenger that breaks down the corporate silos between different technical teams and business teams using simple language and personal skills.
• When troubles come the TAM's rise! Not everything always goes smoothly. At those points, you will take leadership on the situation and help everyone to get back on track.

What is leadership like for this role? What is the structure and culture of the team like?

Managers of this organization are very supportive of their teams, their success within their role and their career path for the future.

Team collaboration is encouraged. TAMs are proud of their teams, their customers and what they do at VMware. Everyone is easy to talk to, approachable and willing to help one another.

Where is this role located?

Remote: This role is fully remote and can be done anywhere in the United States, with preference to those in the Eastern Time Zone, specifically Virginia, Pennsylvania, Maryland and New Jersey.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Employee Stock Purchase Plan
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
• Generous Time Off Programs
• 40 hours of paid time to volunteer in your community
• Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

Wellness reimbursement and online fitness and wellbeing classes

This job requisition is not eligible for employment-based immigration sponsored by VMware.

This role is available to Bachelor-level New Graduates only. 'New Graduate' applies to those possessing a degree level requirement with a graduation date between May 2021 and May 2022.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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