Middleware Technical Account Manager - Eastern U.S. at Red Hat (Remote)

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About the job
The Red Hat Public Sector Customer Experience and Engagement (CEE) team is looking for an experienced, enterprise-level Java engineer to join us as a Middleware Technical Account Manager to join us in the Eastern Time Zone. In this role, you will provide architectural guidance and implementation advice to enterprise customers for the Red Hat Application Services portfolio of solutions and provide a high level of engagement that builds, maintains, and grows long-lasting customer loyalty. You'll also help debug, quantify, and test issues escalated by customers for Red Hat's middleware technologies and partner closely with associates from our development engineering, product management, and technical support teams to quickly resolve issues. Applicants residing in the Eastern U.S. are preferred, but those in the Central time zones will be considered. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Gain an understanding of customers' technical infrastructure, hardware, and products
  • Perform initial or secondary investigation and respond to online and phone support requests
  • Deliver key Red Hat Application Services portfolio roadmap updates and assist customers with product upgrades
  • Manage customer cases and maintain clear and concise case documentation
  • Serve as the customer advocate within Red Hat
  • Travel regionally to visit customers, following Red Hat's COVID-19 guidelines

What you will bring
  • 5+ years of professional Java coding and development experience
  • Development-level experience analyzing and debugging Java and C++ application issues at the language-level, including code development, code review, stack traces, etc.
  • Practical experience with Java middleware technologies like Red Hat JBoss Enterprise Application Platform, Red Hat Fuse, Apache Camel, WebSphere, and WebLogic
  • Experience in a support, development, engineering, or quality assurance organization
  • Ability to take ownership of issues while maintaining a high level of detail
  • Outstanding written and verbal communications skills
  • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
  • Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions is a big plus

The following will be a lus:
  • Knowledge of JEE platform and experience working on large-scale enterprise Java projects
  • Bachelor's degree in a technology-related discipline, like computer science or engineering
  • Experience in the public sector
  • Active U.S. security clearance

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
More Information on Red Hat
Red Hat operates in the Cloud industry. The company is located in Raleigh, NC. Red Hat was founded in 1993. It has 20000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 152 open jobs at Red Hat, click here.
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