Mid Market Customer Success Manager
Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $5B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.
A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation
As a Mid-Market Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and enjoying the full value of the Checkr solution. You will work alongside an elite team of fellow Customer Success Managers that succeeds through collaboration, grit, and constant improvement.
Our Customer Success team is proactive, intuitive, and dynamic in the sense that we work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, our team loves working to ensure that the value flowing from relationships between Checkr and our customers is maximized for all parties.
Responsibilities:
- Ensure customers receive as much value out of the Checkr offering as possible, and subsequently, expand Checkr within client base and conduct successful renewals.
- Serve as the primary contact post-sales, taking full ownership through the entire customer lifecycle, including onboarding, training, expansion, and renewals
- Collaborate with other teams (Engineering, Product, Sales, Support and executives) to complete customer goals (use case and account activities) and, in general, to be the voice of the customer to provide visibility and/or escalations
- Establish and maintain a mutually beneficial relationship with the key stakeholders of each customer
- Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success while enjoying the journey
What you bring:
- 3-5 years of account management/customer service experience
- Strong customer focus, you care about your customers and view their success as your own
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
- You are flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- You learn quickly and are excited to take on challenging new projects
- General knowledge of software applications i.e. Salesforce, Zendesk, Google Apps, etc.
- You enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
- Experience in the SaaS or Human Resources space is a plus
*The base salary for this position will vary based on geography and other factors. In accordance with Colorado law, the base salary for this role if filled within Colorado is $66,000-$77,600. This position is also eligible to participate in Checkr’s commission plan/bonus plan.
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What you get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to 25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend, home office stipend
Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.