Manager, Solution Architect (Enterprise) - (New York, Atlanta GA) at Fivetran

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From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Job Description 

About the role:
Due to continued growth we are seeking an extraordinary leader to join our team as Manager, Solution Architecture for the Enterprise segment.  Reporting to the Senior Director of Solution Architecture, this leader will be instrumental in ensuring the technical success of the vast majority of our customers.  This leader will ensure their teams have the capacity, capability, and motivation to deliver customers success with implementation best practices.  In addition to the requisite passion, skills, and experience, they will have a consistent track record in building and leading high performing teams that exceed targets and associated organizational objectives. 


As a Manager, Solution Architecture, at Fivetran, you will: 

  1. Attract, hire, onboard, develop, and empower a team of Enterprise Solution Architects to consistently and predictably exceed Fivetran’s revenue ramp, expansion and renewal targets.
  2. Drive a high-accountability culture through best-in-class coaching, modeling clear expectations for achievement, and evangelizing a disciplined process for the team.
    1. Consistently review team member calls and customer communication, coaching them through clear feedback and example.
  3. Ensure excellent resolution of complex technical needs through strong technical enablement, troubleshooting, and technical solutioning skills.
  4. Work in lockstep with our Customer Success Managers, Sales Engineers, and Customer Support Engineers to develop clear roles and responsibilities that deliver seamless and delightful customer experiences.
  5. Collaborate cross-functionally with leaders in Sales, Product, Engineering, Marketing, Partnerships and Analytics to build an empowered and effective Technical Success team.
  6. Champion value-based Command of the Message methodologies to help the team identify, qualify and build a sustainable expansion pipeline.
  7. Process qualitative or quantitative data around the team’s inputs and outputs and draw insightful conclusions from it. Exhibit a probing mind and develop penetrating insights. 
  8. Forecast clearly to the leadership teams, with consistent accuracy and a deep knowledge of our Commercial & Growth book of business
    1. Help the team strategize and prioritize accounts, enabling them to manage their own books of business.
  9. Adjust quickly to changing priorities and conditions, communicating complexity and change effectively with the team.
  10. Inspire team members by communicating the big picture, and exhibit strategic thinking and visioning. Determine opportunities and threats through comprehensive analysis of current and future trends.
  11. Build out reusable content & scalable operational approaches to scale TSM team efforts for maximum impact

What you bring to the table: 

  1. Strong verbal communicator who is comfortable and skilled at regularly sharing feedback to peers, reports, and leadership, both positive and constructive.
  2. An insatiable curiosity about our customers, and a data-backed vision for how Fivetran can drive positive business outcomes in this segment
  3. Experience partnering cross-functionally and driving technical solutions for customers to expand revenue within books of business.
  4. Natural ability to lead and motivate TSMs through continuous growth and change; easily able to earn the trust and respect of the team with a One Team One Dream mindset 
  5. Unwillingness to settle for good results when great results are possible
  6. Willingness and ability to address challenging escalations, drawing upon other groups’ and cross-functional team members where appropriate.
  7. High levels of initiative and integrity that embody Fivetran’s values; a genuine interest in making the often harder, but more thoughtful & holistic decisions.

Nice-to-haves:

  1. 2+ years technical leadership experience with a consistent track record of recruiting and retaining high-performing senior TSMs (or equivalent) selling a technical solution to technical teams


Perks and Benefits:
  • 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
  • Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
  • Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
  • 401k match program
  • Eligible donation match program
  • Monthly cell phone stipend
  • Work-from-home equipment reimbursement for your home office setup!
  • Professional development and training opportunities
  • Company virtual happy hours and fun team building activities
  • Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
  • Commuter benefits to help with transit and parking costs

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases

An Insider's view of Fivetran

How would you describe the company’s work-life balance?

"Our work-life balance is less about "balance" and more about flowing seamlessly between the two. Everyone understands that to be our best in the workplace we have to embrace our true selves. That means a bike ride or yoga in the middle of the day is a priority so we can deliver great results for our customers, company, colleagues, and ourselves."

Mike Faber

Sales Leader Enablement Manager

How do you collaborate with other teams in the company?

" I collaborated with other departments on a weekly if not daily basis. Our core value of One Team One Dream ensures that everyone makes decisions that are in the best interest of the organization."

Andrew Sutherland

Business Development Manager

What are some things you learned at the company?

Fivetran is a true rocketship. I didn’t realize what an incredible company I was joining, so I feel lucky to be here every day. Everyone loves Fivetran whether they’re a customer or they’re an employee. We all strive toward a common goal of making Fivetran the best, and we’ve done a pretty amazing job at it.

Rachel Musiker

Account Executive

How has your career grown since starting at the company?

I just celebrated my one year anniversary with Fivetran! The accelerated growth has given me so many chances to learn new things and show off my skills! I’ve already been promoted twice and have more ambitious goals ahead!

Emily Chapman

Recruiting Team Lead

What are Fivetran Perks + Benefits

Fivetran Benefits Overview

100% paid Medical, Dental, Vision and Basic Life Insurance
25 days annual paid vacation, plus 13 paid holidays and generous sick time
401k match program
Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
Commuter pre-tax benefits options to help with transit and parking costs
Professional development and training opportunities
Unlimited coffee, office snacks, and frequent catered lunches
Company happy hours and fun team building activities

Culture
Volunteer in local community
Fivetran encourages every employee to volunteer by giving them 2 days off each year to dedicate to a volunteer opportunity! How cool is that?!
Partners with Nonprofits
Fivetran partners with a number of nonprofits throughout the year via donation matching and other co-sponsored events.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
In 2020, our team launched new Employee Resource Groups like: Women's Network, 7ERG (LGBTQIA), and BFN (Black at Fivetran)
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Fivetran host a Wellness Week every yea
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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