We deliver digital workflows that create great experiences and unlock productivity.
San Diego, CA

Manager, Partner Sales Operations, Americas (AMS) at ServiceNow

| San Diego, CA + 3 more | Remote
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Company Description


ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Job Description


What you get to do in this role:

We are looking for a highly motivated manager and team player that will provide sales and business operations support to the Alliances & Channel Ecosystem (ACE) leadership in efforts to accelerate and scale the growth of our partner business. This manager will be a strategic business partner to ACE sales leaders in the Americas, managing support functions essential to sales force productivity. These include planning, reporting, process optimization, pipeline realization, on-boarding, and compensation design and administration. This leader will also have the responsibility and privilege to lead a team of Partner Operations Specialists.

  • Be the Partner Operations business partner to ACE leaders in the Americas GEO
  • Provide regular and ad-hoc intelligence for insights into business drivers, performance-to-targets and areas of risks
  • Communicate appropriate policy and best practices to ensure understanding of internal policies and guidelines
  • Involved in preparing presentation package for Quarterly Business Review (QBR) or other leadership presentations
  • Contribute to development of key performance metrics to help drive sales productivity
  • Ability to drive planning efforts and meet timelines related to quota setting and compensation
  • Be a subject matter expert to identify data and process gaps and work with extended teams (IT, Change Management, Enablement etc) to drive evolution with near-term and long-term solutions
  • Manage duties as required to drive accurate and frictionless close of business; month and quarter-end responsibilities
  • Collaborate cross-functionally with internal teams to drive/influence business and operational objectives
  • Manage and motivate a team of direct reports
  • Other ad hoc responsibilities as required in support of the organization needs




To be successful in this role you have:

  • Bachelor’s Degree
  • 5-7+ years in a Partner Operations or Sales Operations role or related experience in a software sales organization
  • Comfortable with large amount of data with ability to synthesize reports for executive and/or field sales audiences
  • Experience in working with CRM / PRM / Analytics applications and tools
  • Organized, with exceptional attention to detail and the ability to work in a fast-paced environment
  • Excellent communication skills (written and verbal) with ability to navigate through all levels of management
  • Track-record of working in a matrixed environment for positive outcomes across a variety of internal teams
  • Positive “can do” attitude and highly analytical; enjoys challenges
  • Proficient in PPT, Word, and Excel

Ideal candidate qualifications include:

  • 2+ years’ experience managing a team
  • Excellent analytical and problem-solving skills with ability to drive conflict resolution
  • Ability to work in an aggressive, fast paced environment while managing multiple priorities
  • Results driven mentality
  • Team player with positive attitude
  • Experience and understanding of channel partnerships and partner programs is a plus
  • Experience at a SaaS company is a plus


Additional Information


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.


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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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