Manager II, Strategic Account Management Team at NextRoll

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RollWorks, the B2B division of NextRoll, Inc., is looking for a driven leader to help drive our strategic segment strategy and evolution into a SaaS-first business. Reporting to our Director of Strategic Accounts, you will lead an impactful team of 5 -7 Account Managers that is passionate about providing a positive customer experience and creating growth through renewal and retention improvements.

As the Manager of the Strategic AM team, you're encouraged to bring a creative approach, diligent focus, and strategic competence and negotiation in your approach to building and growing long term partnerships with multiple team members within our customer accounts.

We're looking for someone who is comfortable in a “start-up environment” where change is not only expected but embraced for the opportunities it represents. You will use your ability to stay agile without losing sight of key objectives. If you are customer centric, collaborative, and have the dedication to being a self-starter, then you will help set the foundation for RollWorks future success and drive value across the business.

This role is open in our San Francisco, New York City, Salt Lake City offices, or Remote.

Proof of COVID-19 vaccination is required to enter a US NextRoll office. Please notify us to request accommodation.

Our work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.

The impact you’ll make:
  • Empower and develop a team of 5-7 account managers, and aligning their efforts to drive an 90+% renewal rate; expand SaaS within our contracted base; and driving growth through our media revenue and retention.
  • Oversee and grow a portfolio that is expected to have >60 renewals annually and >$40m in annual media spend, a significant portion of the Business Units overall revenue.
  • Lead the team in identifying, mapping, and engaging influential partners within our target accounts to educate them on ABM and the value we drive for our customers and expand our revenue opportunities (Marketing Ops, Sales Ops, Sales, Analytics, and Marketers).
  • Working with the Strategic Customer Success Manager, Sales & Onboarding, Product, Marketing, and Solution Engineering, to ensure we are supporting our customers properly for the different business objectives they are looking to achieve.
  • Identifying and driving key partner integrations as the RollWorks ecosystem continues to grow. Growing product adoption consistently QoQ in conjunction with CSMs.
Skills you’ll bring:
  • Ideally a minimum of 3 years experience managing account management and/or customer success teams with revenue responsibility.
  • Strong mentoring, coaching, and people management skills with proven track record of leading successful teams
  • Understands how to effectively prioritize initiatives and delegate work, but also comfortable rolling up your sleeves to get things done.
  • Experience mapping and engaging different personas within Enterprise customer accounts.
  • Experience negotiating six and seven figure deals with Enterprise customers
  • Detailed knowledge of Account Based Marketing / digital advertising landscape and experience with running and growing a portfolio of existing customers
  • Ability to create structure in ambiguous situations and design effective processes
  • An unrelenting desire to build more equitable, inclusive and diverse workplaces.
Benefits and perks:
  • Competitive salary and equity
  • 100% employee coverage for medical, dental and vision premiums
  • Short and long term disability benefits at no cost to the employee
  • Basic life and AD&D insurance at no cost to the employee
  • 401K Plan (Pre-tax and Roth)
  • 4 weeks of paid time off and work/life balance
  • Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups 
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back
About RollWorks:

RollWorks, a division of NextRoll, offers ambitious B2B companies an account-based platform to align their marketing and sales teams and confidently grow revenue. Powered by proprietary data and machine learning, RollWorks’ solutions address the needs of organizations large and small—from those with best-in-class ABM programs to those just beginning their exploration. By empowering teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system-of-record, RollWorks is an indispensable platform for marketers and sellers who believe that an account-based approach is just good business. Take the lead and visit www.rollworks.com.

We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
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    • RLanguages
    • SqlLanguages
    • jQueryLibraries
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    • AngularJSFrameworks
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    • HadoopFrameworks
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    • SparkFrameworks
    • CassandraDatabases
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    • WordpressCMS
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    • SalesforceCRM
    • AdRollEmail
    • MarketoLead Gen

An Insider's view of NextRoll

What's the biggest problem your team is solving?

As our AdRoll product keeps evolving with new solutions and features, our customer self-service evolves with it. My team ensures that we are able to deliver support at scale by making our help content readily available when customers need it most. This means our product guides, help articles, video tutorials, etc. are always within reach.

Dennis

Sr Knowledge Base Manager

What are NextRoll Perks + Benefits

NextRoll Benefits Overview

Competitive salary, equity, and fully covered medical
One month of paid time off and work/life balance
6 months of paid maternity leave/ 3 months of paid paternity leave
Join a community of fellow Rollers as a member of one of our Employee Resource Groups
Ample opportunities to volunteer with local organizations with NextRoll Gives Back

Culture
Volunteer in local community
NextRoll Gives Back connects our employees with opportunities to volunteer their time–advancing education, professional development, and community support.
Partners with Nonprofits
San Francisco Education Fund, June Jordan School for Equity, SF Marin Food Bank
Friends outside of work
Intracompany committees
We want every Roller to feel that NextRoll is a place where they belong. So employees across the company have formed a variety of employee resource groups. All ERGs welcome allies.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We want every Roller to feel that NextRoll is a place where they belong. So employees across the company have formed a variety of employee resource groups. All ERGs welcome allies.
Hiring Practices that Promote Diversity
Check out our feature with BuiltIn about how we reduce bias in our interview process. https://www.builtinsf.com/2020/07/17/reduce-hiring-bias
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
NextRoll covers 100% of premiums for all employees
Vision Benefits
NextRoll covers 100% of premiums for all employees
Health Insurance Benefits
NextRoll covers 100% of premiums for all employees
Life Insurance
Wellness Programs
RollWell is focused on the well-being of our Rollers (what we call our employees!) and provides unique programming each month including live-led meditation sessions, workout classes, and more.
Team workouts
NextRoll's team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Free Calm App, wellness and mindfulness talks from David Perls (https://www.sfstress.com/about-david-perls)
Retirement & Stock Options Benefits
401(K)
Company Equity
NextRoll wants all of our Rollers to have a piece in our company's success and offer stock options that vest over a 4 year period, with a 1 year cliff.
Employee Stock Purchase Plan
Performance Bonus
We offer a structured performance bonus plan for many of our roles. Bonuses are paid out on a monthly, quarterly, or annual basis (role dependent).
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
It is up to our employees if they'd like to work in-office, flex (combination of in-office and WFH), or fully remote.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
NextRoll has our own Learning and Development team that creates training programs to help our Rollers further their skills.
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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