At a glance:

• Are you an experienced sales operations professional passionate about exceeding client expectations for all pre- and post-sale activities?
• Can you commit to a front-line leadership position guiding and improving sales operations and methodologies?
• Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
You ensure a successful sales cycle through the motivational leadership of a team of Sales Operations Specialist that provide pre- and post-sales support. As the Manager of Sales Operations, you are passionate about exceeding client expectations by developing a team that supports multiple channels with customized sales support models. You accelerate the sales cycle by developing and implementing strategies that ensure teams use tools and systems to complete contracts and sales orders accurately and efficiently.
You mitigate risks by ensuring sales operations teams adhere to business rules and policies. You maximize department success by evaluating policies and procedures and providing improvement recommendations. You influence the right people both inside and outside of the company to provide exceptional client service to existing accounts as well as new ones. You thrive in an office environment guiding teams to achieve company objectives. You report directly to the Director of Enterprise Sales Operations for goals, guidance and assistance.
Position benefits:

• Competitive salary with bonus.
• Health, vision and dental insurance.
• 100% company match 401(k) up to 6%.
• Company funded retirement accumulation plan for an additional 3%.
• Education assistance.
• Pretax childcare spending account.
• Paid holidays, vacation days, personal days and sick days.
• Employee discount on Spectrum services where available.

What you will do:

• Promote a successful sales cycle through the management of Sales Operations teams that provide fiber and complex coaxial sales support and order activities.
• Ensure accurate and complete information is captured in contracts and sales orders by monitoring and maintaining quality control procedures.
• Improve efficiency, department performance and order flow by recommending policy improvements and establishing procedures.
• Collaborate with sales leaders to ensure an understanding and adherence to sales policies and how to address and resolve issues.
• Achieve key team performance metrics by reviewing and analyzing team performance data.
• Identify, develop and implement action plans that positively impact sales, increase operational efficiency and ensure policy and process compliance.
• Enhance efficiency by serving as a primary point of contact and subject matter expert for assigned sales channels.
• Participate in weekly and monthly sales meetings to deliver performance read-outs, organizational updates and initiatives while receiving feedback.
• Promote process compliance by designing and managing internal control procedures and conducting calibration sessions with leadership.
• Develop opportunities to refine policies and processes through collaboration with various internal teams and functional leaders.
• Assist in the development and implementation of new products, policies, processes and tools by serving as a subject matter expert.
• Resolve process and implementation gaps and issues by providing recommendations on process workflow and system changes.
• Coordinate, monitor and manage department efforts to obtain a resolution with system and order defects with client relationship management (CRM), Billing, Construction and other applications.
• Conduct order triage and initiate resolution steps by partnering with IT and System and Tools.
• Improve auditing and quality control procedures by collaborating with Sales Science leaders to identify organizational trends with process and policy compliance.
• Cultivate future team leaders using best team management practices and providing development opportunities and career path planning.
• Maximize the team performance by partnering with Human Resources on company policies, staffing needs, workforce issues, talent management and employee engagement activities.
• Perform additional duties related to the position as assigned.

Required keys for success:

• One year of legal or regulatory experience.
• Two years of advanced telephony or data industry experience.
• Four years of telecommunications or cable industry experience.
• Four years of business, financial, accounting or data analysis experience.
• Five years of operations management experience.
• Five years of project management experience in an operations environment.
• Five or more years of formal management or leadership experience.
• Five or more years of sales support or client service leadership experience.
• Five or more years of experience training, coaching and motivating a team.
• Five or more years of commercial business-to-business (B2B) billing platform experience, such as CSG, ICOMS or Oracle.
• Five or more years of commercial B2B sales and CRM platform management experience, such as Salesforce or Siebel.
• Self-motivated with the ability to use critical thinking skills to solve highly complex issues where standardization may not exist.
• Ability to successfully identify complex order errors and system defects, conduct triage and resolve issues while engaging with other departments as needed.
• Client-oriented demonstrated by responsiveness, tracking and timely follow-up with the ability to effectively address questions and issues.
• Track record of collaborating across departments to resolve issues and develop and evaluate solutions to ensure a seamless client experience.
• Sound decision making and organizational skills with the ability to manage multiple initiatives simultaneously and independently from ideation through development and release.
• Proven analytical skills that can influence business decisions using the appropriate, fact-based information.
• Knowledge of legal, regulatory, accounting and audit functions.
• Advanced understanding of interrelationships and dependencies of sales, sales operations, service delivery, field operations and client service supporting complex commercial services.
• Effective written and spoken English communication skills with all levels of an organization.

Your education:

• Bachelor's degree in a related field or an equivalent combination of education, training and experience (required).

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