Who we are:

ChartHop delivers a fresh take on People Analytics, bringing disparate sources of people data together in a dynamic platform that’s visual and actionable. Unlike legacy People Analytics solutions, ChartHop is designed to be used by the whole organization. This helps companies improve organizational health, drive alignment and accountability, and save time and money. 

ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like BetterCloud, Lightspeed, Starburst and InVision. ChartHop was founded in 2019 by Ian White and is backed by Andreessen Horowitz. 

We’re looking for skilled and motivated people to join our team! Do you want to help companies unleash the power of their people data to plan effectively and with intention? Are you ready to work fully remote? Do you have what it takes to envision the future of work, and then to take us there? Join us!

Manager, Customer Success

As a Manager of Customer Success, you will be responsible for developing, coaching and leading a team of Customer Success Managers (CSMs) focused on delivering value for ChartHop’s customers.

We will measure your success through:KPIs:

• Gross Retention
• Net Retention
• Customer Portfolio Health Score

As a Manager, Customer Success, you will:

• Manage, lead, mentor, and train a team of Customer Success Managers
• Serve as a coach and a leader, helping your team develop their skills as our product continues to evolve
• Manage the day-to-day operations of your team including: managing escalations, risk mitigation, accurate customer health forecasting, and ensuring the delivery of high quality engagements
• Identify growth opportunities with assigned accounts and drive toward high renewal rates
• Coordinate and collaborate with other teams such as Sales, Professional Services, Customer Support, Marketing, and Product

Requirements:

• 6+ years experience in a Customer Success or Account management role in the SaaS space
• 4+ years experience of managing Customer Success teams
• Experience with enterprise Saas implementation, project management, and stakeholder management
• Early stage startup experience (nice to have)

Unsure if you meet the qualifications? We encourage Customer Success professionals who are passionate about this work to apply!

Our Core Values:

We're building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We’re building an inclusive culture we’re looking for people who embrace our core values:

• Fast: Move with intentional speed.
• Inclusive: Welcome our differences.
• Transparent: Trust, collaborate, share.
• Optimistic: Dream big, think practically.

Perks and Benefits:

• Health/benefits coverage (Medical, Dental, Vision, Life insurance, Long term and Short term disability, many more) 
• MacBook Pro
• Work from home supplies stipend
• Professional development stipend
• 13 Company Holidays
• Vacation days 
• Flex Fridays
• 401K
• Parental leave
• Pet insurance
• Mental Health benefits 
• Many more 

Salary range - $130K- $140K base plus bonus and equity

Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees!

ChartHop is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.