Manager, Customer Success
The Customer Success team is committed to delivering a best-in-class customer experience, ensuring Markforged customers seamlessly onboard onto our platform and realize rapid time to value from their Markforged investment. We are looking for a dynamic people manager who is dedicated to the success and development of individual contributors on their team. This is a recently established team within the organization and requires a leader with an entrepreneurial spirit who will continue to shape the role of Customer Success for our customers and within the business. This is a strategic role and requires collaboration with cross-functional leadership to drive adoption of Customer Success programs and processes, define success metrics and operational best practices.
- Lead a team of 4-6 Customer Success Managers and Customer Success Engineers; ensure the team has clear objectives, KPIs and is delivering value to our customers and Sales counterparts
- Responsible for team achievement of territory growth targets as measured by expansion pipeline, material sales/consumption, Success Plan/services subscription renewals
- Partners with members of Sales leadership to establish go-to-market strategies; for example, customer engagement and Partner enablement strategies in order to achieve growth targets
- Develops and executes enablement programs with Channel Partners on post-sale engagement best practices ensuring adoption and scale of the Markforged customer experience and Customer Success methodologies
- Serves as representative of Customer Success team; aide in development of proposals, sales campaigns and Channel programs
- Develop and execute a post-sales growth strategy in partnership with Strategic Sales leaders
Important Note:
Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!
What you have:
- 7-10+ years of experience in a customer-facing role in customer success, post-sales account management, or a sales role for a technology company
- 3-5+ years of people management experience; passion for developing talent and proven track record of motivating high-performing teams
- Experience working with customers in manufacturing or technology verticals
- Demonstrated results in account renewals or account growth, meeting sales targets, etc.
- Experience in a startup environment and/or experience in helping to build new teams and functions within an organization
- We use Apple computers and Google collaboration tools. While experience with these tools is not required, the ideal candidate will be excited to broaden their knowledge and embrace change.
Why Markforged?
Help us reinvent manufacturing.
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
Perks & Benefits
For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
Please be aware that the Company requires all employees [who are required to work onsite, whether regularly or sporadically] to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a vaccination. The Company is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.
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