Why project44?  

Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there’s still a lot of work to be done. The industry is massive, as is the opportunity. We’re looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We’re changing the way the world ships, and we’re looking for you to help us get there!   

You’re looking for your next opportunity as a Manager of Customer Success. Project44's believes that our long-term success is highly dependent upon our customers' ability to achieve success with our products and services.  Our team of Customer Success Managers work with our customers to drive product adoption and value. They ensure the needed information and insights are available in project44 to help customers achieve their desired outcomes. We are seeking a skilled Customer Success leader to own driving success for our customers. In this role, the Manager will manage 6-8 Customer Success Managers on project44’s Enterprise Team. This role reports to the Director, Customer Success in North America. 
 

Responsibilities: 

• Drive positive Customer Success outcomes with our customer 
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores  
• Drive new business growth through greater advocacy and reference-ability 
• Lead and help build a World-class Customer Success Team
• Coach and mentor Customer Success Managers
• Work with CSMs to ensure high quality customer delivery
• Build CSM best practices
• Foster a continuous improvement ethos
• Work cross-functionally with other leaders within project44 to drive process improvements and optimize for scale
• Participate and potentially lead team and cross functional projects to improve the customer experience
• Coordinate key team activities such as account assignment and issue prioritization
• Serve as an escalation point for the customer and the team 

 Required Experience/Skills: 

• 1+ years demonstrated success at building, growing, training, and leading a high-performing CSM team 
• 5+ years' experience working in SaaS,  Enterprise Customer Success 
• Experience in a fast-growing startup is a plus 
• Ability to manage influence through persuasion, negotiation, and consensus building  
• Strong empathy for customers AND driving world-class talent  
• Deep understanding of value drivers in recurring revenue business models  
• Analytical and process-oriented mindset  
• Demonstrated desire for continuous learning and improvement  
• Enthusiastic and creative leader with the ability to inspire others  
• Excellent communication and presentation skills  
• Handle ambiguous situations well 
• Relevant Bachelor’s and/or Master’s degree 
• Supply chain experience preferred 

Diversity & Inclusion

We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us.

Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you.

We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

More about project44 

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.