Telesign
Telesign exists to make the digital world a more trustworthy place for everyone.
Remote
Remote

Manager, Customer Success at Telesign (Remote)

+1 more | Remote
Sorry, this job was removed at 2:53 p.m. (CST) on Saturday, May 21, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Locations: AZ, CA, CO, DC, FL, GA, IL, MD, MI, MN, NC, NJ, NV, NY, OR, PA, TN, TX, UT, VA, WA, WI
About TeleSign
TeleSign is a cloud communications company that is redefining the way the largest brands in the world protect, connect and engage with their users. With an innovative suite of APIs, enhanced by data intelligence and Machine Learning, TeleSign delivers communication, verification and Mobile Identity solutions that have been used by almost everyone around the world. In business for more than a decade, profitable, and growing quickly there is no better place to evolve and grow your career.
TeleSign is hiring a Manager, Customer Success, to deliver on all account management activities for TeleSign's strategic clients. This includes managing the post-sale service delivery engagement and integration through deployment of the contracted services and growing the relationship thereafter. The Manager, Customer Success functions as a consultant to the client through the implementation process, ensuring timely deployment of the services and client satisfaction and will be a coach and mentor to their team.
What you will do:
  • Responsible for leading a team that supports customers during implementation, setup, and complex troubleshooting situations via e-mail, phone, and other industry leading tools
  • Lead your team to be strategic consultants that drive growth with clients in the APAC region
  • Support internal teams with customer configurations and account creations/suspensions
  • Drive and maintain high customer satisfaction of mid-market clients & partners
  • Identify additional use cases and revenue opportunities with assigned clients through continuous account management discussions, and thorough understanding of client's business environment and goals
  • Partner with Sales team on continuous improvement of service delivery process, integration discussion and overall Sales support
  • Create and maintain reporting to proactively monitor assigned clients' activity against forecast/historical trends
  • Acquire general understanding of APIs and development tools necessary for troubleshooting
  • Address and resolve support issues by providing timely feedback and internal escalation as appropriate
  • Monitor route quality using internal tools and escalate issues to external vendors if required
  • Maintain knowledge of the industry and TeleSign product offerings to effectively support clients and internal teams
  • Work on assigned special projects as appropriate

About you:
  • Attributes: Self-motivated, positive attitude, problem solver, team player, accountable, reliable, resourceful, consistent, strong work ethic, focused, and organized
  • 7+ years of client service and account management experience
  • Strong customer service skills
  • Experience leading a team and managing their MBOs
  • Excellent verbal, written, presentation and project management skills
  • Excellent problem solving and analytical skills, preferably in a client relationship/account management role
  • Strong ability to prioritize and multi-task in a fast pace environment
  • Interest in innovative technology or software industry
  • Experience using Microsoft Office (particularly Excel, PowerPoint and MSWord), Salesforce Sales and Service Cloud, and audio and web conferencing (WebEx, GoToMeeting, Skype, Lync, etc.).

Why TeleSign
TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications.
Our global team consists of the best and the brightest in the industry and we treat them as such. We provide a variety of excellent benefits ranging from the standard: 401(k) matching, free lunches, generous PTO, and flexible schedules to the not so standard: quarterly performance bonuses, in-house massages, our state of the art office with panoramic views of the marina and hills, and so much more! ;)
TeleSign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.
TeleSign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TeleSign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.
Telesign does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
#LI-Remote
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WrikeManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
Previous
Next

What are Telesign Perks + Benefits

Telesign Benefits Overview

Telesign’s is a remote friendly global company with a variety of benefits. Benefits include an entrepreneurial environment with a flexible work schedule and flexible PTO. Telesign provides its employees the chance to grow their career at the cutting edge of digital identity. It offers competitive compensation, 401K matching, mental health services, financial education, internal mobility, fully work from anywhere policy, and the ability to learn, grow in a collaborative team environment.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

An Insider's view of Telesign

How does your team reward individual success?

It’s great to be successful at Telesign! Managers are very good at recognizing achievements and inspiring you to go do more. And on the top of that - we have annual achievers’ trip for 20 top performers! Every year we travel and have fun in one of the most exotic and adventurous places in the world!

Maja

Principal Customer Success Manager

How do you collaborate with other teams in the company?

As a member of the marketing team, I create our content. One way in which we collaborate is on the putting green in the sales corner. I hold a daily standup with them and pitch ideas over a putting competition. I simultaneously help drive revenue for the company and improve my short game.

Dave

Communications & Content Marketing

How does the company support your career growth?

I started at the company 6 years ago in Sales Development. Since then, I’ve done business on 4 continents and 11 countries. I have had the opportunity to experience firsthand how digital transformation is shaping the world we live in and creating new opportunities and challenges for those that can operate in an ever-changing business landscape.

Andy

Sales & Strategic Alliances

How do you empower your team to be more creative?

Providing the freedom and space to operate, we encourage our teams to innovate constantly, using their creativity to land on new and exciting outcomes.

Tim

Chief Financial Officer

What makes someone successful on your team?

To be successful at Telesign you need to be passionate, driven, and have a great attitude. If you are motivated to learn new technologies, help refine our process or conceptualize solutions, you will fit right in. We are big advocates of diversity and inclusion and we love how different we all are here.

Ben

VP, Global Customer Operations

More Jobs at Telesign