Manager, Customer Success Operations & Enablement at Wix

| New York City, NY
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We are:
Wix's Sales and Customer Success organization - we're responsible for offering personalized recommendations for Wix customers to make their business more successful. We're obsessed with enabling businesses to create extraordinary online experiences for their clients using our platform. We're on a mission to continue establishing Wix as the ultimate solution for scaling online businesses and strengthening our position as the leader in the industry.
We're looking for an experienced manager to lead a team that will help ensure we're delivering best-in-class customer experiences via our sales and success organizations.
In this role you will ensure that we are consistently delivering top-notch service to customers throughout their lifecycle by helping us professionalize critical elements of this program:
  • Sales and Client Service Training - lead a team of experienced Sales Enablement Specialists to plan, develop and scale hands on training for 300+ sales and customer success professionals.
  • Quality Assurance - work closely with operations and business intelligence to assess the performance of the sales and customer success teams in impacting our users; identify and address service gaps e.g. knowledge, access to insights and tools.

While the U.S. Wix team is WFH during Covid-19, at this time we are seeking New York-based candidates who are able and willing to work on-site 3-days per week starting in September on a Hybrid model.
You are:
An experienced sales enablement professional with 8+ years of experience in project management, sales enablement, and/or customer success. You've managed scalable teams and you're personable, collaborative, and passionate about client service and knowledge. You can define high level plans and go into the detail of how your team operates. You can also effectively communicate insights to Wix's leadership and own service quality metrics across the organization.
As a Manager, User Experience and Sales Enablement, you will:
  • Review, measure and improve the quality of interaction and impact we provide to users
  • Mentor and guide a new team of experienced sales enablement and customer success professionals
  • Work closely with our customer success organization and leadership, data and operations teams, and product teams to identify client service gaps
  • Synthesize qualitative and quantitative insights to inform team goals, establish priorities, oversee team KPIs, and report out to leadership
  • Scale and professionalize the Wix approach to sales and account management by developing and implementing client service frameworks and driving training efforts
  • Scale the work of a fast-growing team by implementing best practices, building playbooks and integrating institutional knowledge

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed.
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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