Manager of Customer Success - eCommerce at CommerceHub (Remote)

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Today, CommerceHub is the #1 ecommerce network used by the world’s leading retailers and brands to extend their retail and ecommerce businesses. 

Consumer expectations have shifted. In the now economy, they expect that our customers have what they want, in stock, ready for delivery, and with an experience that delights them at every step of the buying journey. 

We believe we have a unique opportunity to help retailers, brands and suppliers connect to customers and meet the challenges of the now economy. Think that sounds interesting? It is!  

Our remote-first team is growing, and we’re looking to add great people like you, who are ready to use their expertise to transform the world of ecommerce. 


Job Summary

The Customer Success Team is seeking a Manager of Customer Success to lead a team of Customer Success Managers responsible for the growth and development of our Marketplace and Drop-Ship sellers.  The ideal candidate operates as a true business owner who understands how to develop and inspire high performing teams.


Specific Duties

  • Managing a distributed team of 8-10 e-Commerce experts
  • Build executive relationships with strategic accounts
  • Manage the business and handle contract renewals, negotiations and escalations
  • Defining and implementing processes and procedures to support and improve on-going client services and support activities
  • Effectively managing all aspects of team performance and growth including: account assignments & portfolio management conducting quarterly/annual reviews ensuring ongoing development and growth of individual team members creating a work environment leading to a high level of team morale and enthusiasm resource goal management & development

Job Requirements

  • 2+ years in a leadership role for a client facing organization
  • 2+ years eCommerce, SaaS or Digital Marketing experience
  • Experience working with Amazon Marketplace sellers preferred
  • Excellent communication and leadership skills
  • Comfortable presenting and leading meetings with internal or external teams
  • Ability to work with and influence cross-functional teams
  • Bachelor's Degree preferred

What it’s like to work at CommerceHub 

We have big plans for growth and transformation and we’re doing it with a remote-first team across the world.  

Remote first gives us more flexibility to help each other do our best work. It means that work-life balance is more than a cliché. We’ve built balance into our culture and it’s at the core of everything we do—how we collaborate and make change happen.  

Connected by our drive to transform ecommerce, our culture is driven by our employees. We trust each other, work hard and respect both personal and professional boundaries, knowing that we’re at our best when we’re intentional about how and where we work. We believe autonomy leads to great work and an even bigger impact.  
 

Benefits 

  • Medical, dental and vision benefits: Affordable health care plans with premiums that will not exceed 5% of your salary and company HSA contributions, starting on Day 1 
  • A 6% 401(k) match 
  • Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, and a paid volunteer day 
  • 4 weeks paid Parental (Bonding) Leave 
  • Remote work stipend for internet, cell phone, office furniture and supplies  
  • Culture and team-building activities 
  • Employee Assistance Program 
  • Tuition assistance 
  • Career development opportunities 
  • Charitable contribution match per team member 

CommerceHub is an Equal Opportunity Employment and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.   

More Information on CommerceHub
CommerceHub operates in the Software industry. The company is located in Albany, NY and Seattle, WA. CommerceHub was founded in 1997. It has 358 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and Mental Health Benefits. To see all 35 open jobs at CommerceHub, click here.
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