Manager-B2B Digital eCommerce

| Chicago, IL | Hybrid
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Ready to thrive in the next step on your career journey?

This position is the first of its kind at the firm and an opportunity to be a leader driving new solutions, client approach, while defining and growing a CoE. West Monroe is seeking Manager candidates in our Customer Solution Practice with a focus on Marketing, Sales & Service with depth and expertise in eCommerce. This individual will be driving or supporting sales pursuits in marketing and sales engagements.  They will lead work on projects – either individually or with a team to help our clients with their marketing and sales initiatives in the commerce space. Our consultants are expected to be thought leaders and advisors to our clients to help enable their strategic initiatives. In addition to project work, our consultants are influential in the growth of our practice. Team members actively contribute to internal initiatives spanning new solution and IP creation to practice operations and people development. Hands on involvement in our practice gives our consultants opportunities to grow their skillset and careers beyond the confines of project work.

 

Responsibilities:

  • Lead practice thinking and intellectual capital in areas of Digital marketing and e-Commerce strategies, tactics, processes and tools
  • Develop and apply frameworks for assessing client capabilities, identifying / quantifying opportunities and implementing / capturing benefits
  • Manage project teams, occasional multiple teams, in conducting analysis, developing insights and recommendations and documenting and present findings to clients
  • Ability to deliver eCommerce, marketing, and digital solutions for clients across multiple industries including some of the following: Healthcare & Life Science, Energy & Utilities, Consumer & Industrial Products, Private Equity, and Financial Services
  • Bring deep functional expertise and knowledge to bear for client pursuits and project delivery, in several key areas: 
    • Digital marketing strategies 
    • Marketing Analytics and Effectiveness
    • Customer Relationship Management and Engagement
    • Customer Journey
    • Current / cutting edge technologies to support the eCommerce
  • Ability to collaborate in channel development strategies, web architecture and infrastructure requirements, and collaboration of information technology, sales and operations to fulfill eCommerce business strategies for clients.

 

Qualifications:

  • Experience in eCommerce strategy and technology including B2B and/or B2C
  • Understanding of all areas of eCommerce and the collaboration and coordination across various areas of the business to define and deliver eCommerce business strategies
  • Implementation experience with one or more enterprise eCommerce platforms (ATG/Oracle Commerce, SAP Hybris, Adobe/Magento Commerce, Salesforce Commerce) and/or newer eCommerce vendors (Shopify, BigCommerce, Elastic Path, and Commerce tools.)
  • 5-10 years of experience in one or more of the following areas:

o Marketing/Sales Customer Experience strategy development

o Marketing/Sales Customer Experience program or product management

o Marketing and Sales optimization: defining, measuring, benchmarking and improving marketing and sales processes

o Business requirements gathering and development for marketing/CRM tools and applications

  • Marketing/CRM measurement development and analysis (e.g., business intelligence design, scorecards, program analysis)
  • Experience managing/leading teams of 1-7 people
  • At least 2 years’ experience required conducting personnel performance reviews
  • Large or complex project or workstream management experience and the capability to identify key risks, issues, contingency plans, and timelines
  • Demonstrated ability in effective client management and relationship development skills
  • Proven ability to perform and manage work to meet stakeholder needs and objectives within scope and budget
  • Ability to design, lead and manage large group meetings which may include C-level executives
  • Experience building relationships and collaborating with key stakeholders to understand needs, solve problems, generate analysis and insights, and develop innovative solutions
  • Experience in sales efforts of marketing and sales engagements (e.g., proposal development, RFP responses, etc.) a plus

Ready to get started? Join our team and make an impact. 



Ready to get started? Join our team and make an impact.

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe Partners is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. 

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Technology we use

  • Engineering
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An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Culture
Volunteer in local community
West Monroe encourages volunteerism both on an individual level and through coordinated volunteer opportunities, such as our Day of Service, an all-company volunteer day.
Partners with nonprofits
In 2021 West Monroe contributed more than $2,717,461 to national and local nonprofits across the country​ through corporate contributions, hands-on volunteerism, and pro bono engagements​.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
West Monroe offers flex schedule arrangements that allow a full-time regular employee to change the standard start and end time of their standard office hours.
Remote work program
Employees who do not live within 100 miles (or a commutable distance) to a West Monroe office are eligible to become remote employees.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
West Monroe aims to have 25% women representation, 20% people of color representation, and 9% underrepresented people of color in leadership positions in the upcoming years.
Mandated unconscious bias training
West Monroe has unconscious bias training courses that are required for all directors and above, and open to all employees.
Diversity manifesto
Diversity employee resource groups
West Monroe has seven ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, Veterans, and Women's Leadership Network.
Hiring practices that promote diversity
Our Talent Acquisition team is committed to an inclusive candidate experience through practices such as mitigating bias. We also work with numerous diversity recruiting partners.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
West Monroe offers employees Health Care FSAs, Dependent Care FSAs, and Commuter FSAs to help cover medical, dependent care, and commuter expenses with pre-tax contributions.
Disability insurance
If employees become ill or suffer an injury that prevents them from working, West Monroe provides short- and long-term disability insurance to replace a portion of an employee’s income.
Dental insurance
West Monroe dental insurance is provided by Delta Dental via PPO. The plan covers 100% of the cost of preventative care, including x-rays, annual cleanings, and more.
Vision insurance
West Monroe’s vision insurance is provided by VSP. The plan includes treatment for eye pain, tests to diagnose vision changes, exams to monitor cataracts, retinal screenings, and routine eye care.
Health insurance
West Monroe’s medical insurance is provided by BCBS of Illinois and Kaiser Permanente for CA & HI employees. There are two plan offerings through BCBS: PPO and a High Deductible Plan with an HSA.
Life insurance
West Monroe offers all full-time employees a $50,000 Life and AD&D policy at no cost to the employee. Employees are offered voluntary life insurance in the amount of up to $500K or 5x their salary.
Pet insurance
Employees have the ability to purchase pet insurance directly with Spot, ASPCA, or Pets Best through the West Monroe partnership with Benefit Hub.
Wellness programs
West Monroe provides many wellness benefits including gym discounts, dedicated wellness platform rewarding employees for meeting goals, and employee groups such as running club, cycling club and more.
Mental health benefits
West Monroe provides mental health benefits including access to Headspace, listening sessions on mental health topics, flexible work arrangements, employer-sponsored EAP, and a wellness committee.
Financial & Retirement
401(K)
West Monroe’s 401(k) plan is administered by Principal with options for both a Traditional or Roth account. Employer contribution match is up to 25% with a broad selection of funds to select.
401(K) matching
West Monroe’s 401(k) retirement plan matches 25% of an employee’s contribution. Both Traditional and Roth accounts are eligible to be matched.
Company equity
Employee stock purchase plan
Employees have an annual opportunity to purchase company shares through an internal marketplace within the 401(k) plan. We believe the ability of our people to invest in the future of the firm.
Performance bonus
The bonus program is tied to both firm and individual performance, as a result, an employee’s individual bonus attained may range between 0% -150% of the average.
Charitable contribution matching
West Monroe matches charitable gifts that employees make to eligible nonprofit, in addition to other charitable donations.
Child Care & Parental Leave Benefits
Childcare benefits
We partner with Bright Horizons Back-Up Care offering adaptive, flexible support for employees’ child and dependent care needs, including accessing last-minute care.
Generous parental leave
West Monroe offers 10 weeks of paid leave for all employees. Employees can combine parental leave, flexible time off, flexible scheduling, and unpaid time off.
Family medical leave
West Monroe employees are eligible for up to 12 work weeks of unpaid leave under the Family and Medical Leave Act during a rolling 12-month period.
Company sponsored family events
West Monroe's Chief Family Event Program offers sponsored family events for those interested, such as Camp West Monroe, a day at camp with an array of family activities.
Fertility benefits
West Monroe's medical plans include coverage for fertility treatment.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Every year, our employees come together to spend a workday supporting nonprofits in their communities through virtual or in-person volunteerism.
Sabbatical
The Fischer Global Service Fellowship Program allows employees to take a three to six-month sabbatical leave to support a philanthropic and humanitarian issue of interest anywhere in the world
Paid holidays
Paid sick days
West Monroe has a flexible time off policy which means you can use this time as paid sick days.
Office Perks
Commuter benefits
West Monroe offers a commuter flexible spending account for parking and public transit.
Company-sponsored outings
West Monore holds many company outings throughout the year including quarterly office offsite outings, and Chief Events.
Free snacks and drinks
All West Monroe office kitchens are continuously stocked with snacks and beverages for employees.
Some meals provided
There is always a lot going on at West Monroe offices. From Chief events to quarterly office meetings, there is food for employees.
Company-sponsored happy hours
Every month, West Monroe offices hold a happy hour for employees called "4 O'Clock Rocks"
Recreational clubs
Our Chiefs Program allows employees to create a CXO (Chief “Something” Officer) role outside their daily client services roles, such as Chief Outdoor Officer or Chief Snack Officer.
Fitness stipend
West Monroe partners with local gyms in New York and Chicago to provide a discounted membership. Blue Cross Blue Shield offers unlimited access to a nationwide network of gyms
Home-office stipend for remote employees
All employees receive a $75 monthly hybrid work stipend to offset specific costs associated with hybrid working.
Professional Development Benefits
Job training & conferences
West Monroe offers an internal peer training program, job training, technology insights, client case studies, and personal enrichment topics.
Lunch and learns
West Monroe's employee resource groups frequently on employee listening sessions during lunch hours to discuss important topics such as racial equity and work/life balance.
Promote from within
Mentorship program
West Monroe does not have a formal mentorship program. However, some informal programs are offered by ERGs, such as the Women's Leadership Network.
Online course subscriptions available
Paid industry certifications
West Monroe offers industry certifications that help employees grow in their expertise and career goals.

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