Codecademy (a Skillsoft company)
Remote

Manager, Account Management

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We are NYC based but remote friendly!

Hello, World! Codecademy has helped over 45 million people from around the world upgrade their careers with engaging, accessible, and flexible education on programming and data skills. We provide over 200 hands-on interactive lessons ranging from Python to R to Javascript and everything in between. Our learners have gone on to start companies, new jobs, and new lives thanks to what they’ve learned with Codecademy.

Codecademy was started in 2011 by two college students in a dorm room at Columbia that were frustrated by the huge gap between education and employment. A few years later, we are a rapidly growing, diverse team of 100+ in SoHo, NYC. We’ve raised over $87M  in venture capital funding from top investors including Kleiner Perkins, Naspers, Owl Ventures, Union Square Ventures, Y Combinator, and more.

Codecademy for Business is a fast-growing business-to-business product that has over 500 paying customers including companies like Spotify, Lyft, and IBM. As a Manager, Account Services, you’ll join a fast-paced team that is rethinking how organizations provide employees the tools and content they need to reach their highest potential. We’re customer-obsessed, and we know that listening to our customers is critical to shaping our B2B product vision. In this role, you’ll lead a team of Account Managers (focused on account growth) and Customer Success Managers (focused on client experience and onboarding). 

If you’re an experienced manager who is passionate about building long-term relationships with clients, willing to roll up your sleeves to get things done, and value the opportunity to play a significant role in an expanding business, join us! 

WHAT YOU’LL DO:

  • Build and manage a sales-driven Account Services team tasked with customer satisfaction, renewals, and driving upsells
  • Forecast renewal and upsell volume and report on KPIs and targets to leadership
  • Work with leadership to develop the long-term vision and strategy for the Account Services team
  • Own customer success and onboarding, including defining and optimizing the customer onboarding experience, business reviews, and customer support
  • Consult clients by deeply understanding core product use cases and actionable digital insights to help drive client and business KPIs
  • Hire, train, and continuously coach the team in developing consultative and solution-based skills through all facets of the sales cycle for existing customers
  • Work closely with the Technical Solutions and Partnerships teams to drive product adoption
  • Work collaboratively and cross-functionally across Sales, Product, and Marketing to help shape Codecademy’s products and solutions to meet customer needs
  • Maintain CRM data and pipeline within Hubspot

WHAT YOU’LL NEED:

  • 8+ years of client-facing experience working with a digital B2B product as a Customer Success Manager, Account Manager, or Account Executive
  • 2+ years of experience managing and training a team
  • Track record of high performance driving renewal and sales metrics with existing customers
  • Excellent verbal and written communication, time management, organization and presentation skills
  • Demonstrated ability to innovate and thrive in fluid, fast-paced, dynamic, and scaling environments
  • Experience working cross functionally with Sales, Product, and Marketing to develop and execute growth strategies
  • Experience with CRMs like Hubspot or Salesforce
  • Ability to understand and articulate technical concepts, and translate them into industry- or business-relevant terms
  • A strong sense of urgency and belief in accountability
  • Customer-obsessed, with a passion for serving clients with new technology products

WHAT WILL MAKE YOU STAND OUT:

  • Prior experience at a growth stage Internet/software company
  • Prior experience in ed-tech
  • Prior experience developing and operationalizing a new team


At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richly diverse demographic of learners with our product and in order to accomplish this, we believe our team should reflect that rich diversity. Our company celebrates diversity in all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- and works to create an inclusive workplace where people of all backgrounds and beliefs are empowered to better their futures.


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Candidate Location Eligibility:
New York City, NY

What are Codecademy (a Skillsoft company) Perks + Benefits

Codecademy (a Skillsoft company) Benefits Overview

Employees are eligible from day one and there are multiple health plans to chose from - participate in the full range of benefits, including medical, prescription, vision, dental, life, and disability insurances, as well as retirement plans. Additionally, we offer employees complimentary access to One Medical -- making quality healthcare even more accessible.

Perks on Perks on Perks (some subject to change based on in-office vs. remote set up):
We offer a $50 monthly stipend for use towards gym memberships, fitness classes, meditation, massages--the choice is yours!
We offer a subsidy on Citi Bike memberships--don't just work in the city, see the city! Pre-tax commuter benefits.
We offer $1,000 a year towards education and growth to be used towards conferences, certifications, or any other opportunities to learn!
Catered lunch (Tuesday through Thursday) and a fully-stocked kitchen
Up to $75/month internet stipend (remote)
GrubHub+ Membership
401k account through Human Interest
OneMedical account for primary care
Codecademy Pro account
Unlimited vacation policy: We encourage (and sometimes demand!) that employees take vacation time to rest and reboot, in addition to paid holidays

Culture
Open door policy
OKR operational model
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We're an Edtech company that also prioritizes and provides ample resources for our team members to learn and grow in their careers as well.

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