We're reimagining spend management for how we live and work today.
Minneapolis–Saint Paul, MN

Manager, Account Management at Center (Minneapolis, MN or Remote)

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At Center, we’re building forward-looking technology to simplify how people work. Our transformative expense management solution is purposely built and offers three important advantages: it eliminates expense reporting for employees, radically reduces the amount of time needed to process expenses in the finance department, and offers real-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets.
The Center team believes that great businesses are built by people who share common values. For us that means a passion for invention, a deep commitment to the customer, integrity, and operating with a sense of care and respect for one another. Working at Center you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration.
Why Center?
Center is a hyper-growth SaaS company backed by the co-founder of Concur. We constantly strive to create an environment that allows our employees to thrive and do great work. We are a distributed workforce and have two amazing workspaces in Bellevue, WA and Minneapolis, MN. 

As the Manager of Account Management, you will be responsible for leading a team of Account Managers whose primary goal is nurturing and growing relationships with existing clients for maximum customer success, growth, and adoption of Center’s products. As the Manager of Account Management, you will report directly to the Senior Director of Account Management and will identify and own strategic initiatives to drive proactive customer interactions while scaling the Account Management function. You will manage the day-to-day operations and escalations of your team and will work cross-functionally with partners in Sales, Deployment, Customer Support, Product, Engineering, and Marketing. 


  • Proactively manage, coach, develop and motivate a team of high performing Account Managers; enable their success meeting with customers on a regular basis to proactively serve the client, monitor growth opportunities, mitigate risk, and instill program value
  • Manage day to day client escalations with proper expectations and organizational plans for resolution.
  • Leverage data analysis and problem-solving skills to identify solutions and drive resolution of critical issues for customers; utilize resources to lead strategy and communication efforts for resolution
  • Identify and build strategic efforts to proactively grow customers, increase product adoption and value add, and mitigate churn risk
  • Ensure customer needs are communicated and understood by executive and cross-functional teams
  • Partner with Sales and Marketing to drive net new business opportunities
  • Assist the growing Account Management function to establish new processes and systems for scalability 


  • A minimum of 3+ years of relevant management experience, preferably in SaaS organization
  • 6+ years of customer success (or related) experience in a SaaS organization
  • Demonstrated track record of successfully managing complex customer relationships in a SaaS environment
  • Excellent communication skills, including with internal and external stakeholders and various personas
  • Excellent data analysis and critical thinking skill
  • Proven record of driving issues to resolution with great customer satisfaction
  • Experience growing and building organizations through trust & empathy
  • Ability to manage multiple stakeholders, projects, and deadlines simultaneously
  • Strong interpersonal relationship building skills, particularly via phone and virtual meetings
  • Willing to be a hands-on contributor and a proactive team player
  • Ability to work well with people at all levels of the organization in a geo-dispersed and often virtual environment

Personal Attributes

  • Passion for the customer
  • Self-starter, with the ability and willingness to grow
  • Mission driven and motivated to make a high impact
  • Fast learner, with an open mind, and a team-oriented mentality
  • An entrepreneurial spirit: flexible and willing to pitch in where needed
  • Ready to have fun & keep perspective

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
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Charlotte, NC
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Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
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Other US Location
Palm Bay-Melbourne-Titusville
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What are Center Perks + Benefits

Center Benefits Overview

We are committed to keeping our employees healthy, motivated, focused, and creative. We’ve designed our benefits and people programs with this in mind. In a nutshell, we’ve built a great place to work, and we think you’ll think so, too.

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Center employees have the ability to work remotely, pending their manager's discretion.
Highly diverse management team
Mean gender pay gap below 10%
Diversity employee resource groups
Center offers an LGBTQ "PRIDE" Employee Resource Group for all to join.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Center's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,850 annually.
Disability insurance
Center's Long Term Disability insurance benefit is 60% of an employee's gross monthly pay up to a $15,000 maximum monthly payout.
Dental insurance
Center's dental plan covers 100% of the cost of preventative care, including x-rays, exams and cleanings.
Vision insurance
Center's vision insurance plan provides 100% coverage for annual eye exams and lenses after a $25 copay.
Health insurance
Center's offers two health insurance plans through Premera Blue Cross.
Life insurance
Center offers group-term base life insurance and AD&D.
Pet insurance
Center offers voluntary pet insurance through Figo.
Wellness programs
Center offers an Employee Assistance Program through Wellsprings.
Mental health benefits
Virtual Care Behavior Health is offered through Talkspace.
Financial & Retirement
Company equity
Center offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance bonus
Center offers an annual performance-based bonus on performance criteria and metrics.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Center offers Parental Leave for new parents.
Family medical leave
Center offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Center offers self-managed PTO program.
Paid holidays
Paid sick days
Center offers self-managed PTO program which includes Paid Sick Days.
Office Perks
Commuter benefits
Center offers pre-tax commuter and transit benefits for all employees, as well as an employer match program for commuter and transit.
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Paid industry certifications

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