Manager of Account Management

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About Panorama:
Panorama is a fast-growing national technology company focused on radically improving education. More than 1,500 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

About the Role: 

We’re looking for a Manager to lead and coach a team of Account Managers who are currently supporting our partners with more than 15,000 student enrollment. This is a management role; you will provide coaching and support to team members to help them renew and drive revenue growth for the company. We’re looking for someone who not only excels at coaching both veteran and new Account Managers but is also a strategic thinker who can support the renewal and expansion strategy for the team. This role will report directly to the Account Management team’s Director of Large Districts.

This position may also support a small portfolio of no more than 10 of Panorama’s largest accounts as a “player-coach” in order to ensure that we maintain top tier support for our largest clients. Over time we anticipate the client portfolio to be reduced to zero.  


Key Responsibilities: 

  • Ensure that our Account Managers are deeply understanding their clients’ needs, building wide and deep relationships within organizations, and educating clients about all of Panorama’s current and future products
  • Coach and support each Account Manager on your team including: holding regular one-on-one’s; identifying opportunities for growth and development; supporting hiring, onboarding, and ongoing training for team members 
  • Support Account Managers with virtual and on-site client meetings, training, and executive-level presentations 
  • Ensure that every client receives high-quality, expert account management and consultation from Panorama through the building of best practices and playbooks
  • Develop and direct strategy to increase Panorama’s footprint with existing clients, coaching and setting strategy for discovering and maturing opportunities to grow Panorama’s business.
  • Review account plans and monitor overall account health across the team and the book of business for Account Directors
  • Develop and maintain strong C-level relationships (Superintendents, State officials) with clients as appropriate
  • Build and improve processes with teams across Sales, Marketing, Research, and Client Experience functions to add value and strengthen the health of clients
  • Work closely with our Sales and Marketing teams to achieve renewal and expansion goals, along with creating proposals for compelling opportunities including RFPs and helping to develop collateral for marketing to our client base

What We're Looking For:

  • 5+ years experience in account management
  • 2+ years experience managing a team
  • Experience coaching and leading a team with operational goals such as revenue retention, revenue growth, and/or client satisfaction
  • Demonstrated ability to communicate, listen, negotiate, present and influence credibly and effectively at all levels of education organizations, including superintendents (via phone, email, and in-person)
  • Strategic thinker with experience developing processes to support high-performing teams
  • Demonstrated flexibility with shifting priorities and ability to balance the existence of clear systems and processes with the need to modify processes in the service of continuous improvement and the changing demands of a rapidly growing business
  • Commitment to creating a diverse, equitable, and inclusive team culture in service of employee and customer satisfaction and retention
  • Preferred experience in Saas, managed services, or education

Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided. 

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

#LI-Remote #BI-Remote

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An Insider's view of Panorama Education

What's something quirky about your company?

Many of us here use our old elementary or middle school pictures as our Slack picture or profile picture. I think this says a lot about who we are as a team, our culture and what makes us so unique. We’re a group of many former educators and folks who are passionate about holistically supporting students across the country.

Jony

Team Lead

What projects are you most excited about?

The biggest factors that initially piqued my interest in Panorama are the same ones that make me excited to stick around for years to come - the opportunity to work at a growing company with big ideas and ambitious goals, working alongside great colleagues and being apart of a culture that values work-life balance and caring about people.

Vinu

Outreach Director

What are some things you learned at the company?

I found Panorama's interviews to focus more on personality and drive. Instead of an investigative approach into ones' technical abilities, they give opportunities for candidates to show their strengths in a comfortable setting. My technical interview went really well, but my communication and empathy skills really helped distinguish me.

Corey

Senior Software Engineer

How do your team's ideas influence the company's direction?

We empower each team member to build plans to turn strategy into reality. We believe that leveraging everyone’s unique skills and experiences will yield the best possible outcomes for our clients and cultivate an environment of teaching & learning.

Katie

CFO

How do your team's ideas influence the company's direction?

Everything we do is for students. That’s the thing I loved about Panorama immediately. It gave me that sort of pit in the stomach feeling that I really wanted to work here. We help support students and enable district administrators to make their students successful. We live our mission every single day, and it’s threaded into everything I do.

Casey

Outreach Specialist

What are Panorama Education Perks + Benefits

Panorama Education Benefits Overview

At Panorama Education, one of our core values is Care About People. We value team members and the contributions they make to the organization. That is why we offer a variety of great perks and comprehensive benefits to meet your unique work life. This includes 2 weeks a year of full office closure, 16 week of paternal leave, 12+ company holidays, flexible vacation and paid time off, access to professional development, wellness and home office reimbursements, along with more traditional benefits like medical, dental & vision.

Culture
Volunteer in local community
Panorama encourages team members to give back to their local communities. Many team members serve as mentors to various groups across the country.
Friends outside of work
Eat lunch together
Intracompany committees
Panorama has culture and fun committees that manage heritage celebrations, events and all team programs.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Panorama's leadership team is as diverse as our staff, and we are focused on continuous improvement of our D&I initiatives which started in 2016.
Unconscious bias training
Panorama offers a continual unconscious bias training to any team member that will become a part of the interview process or would like to attend.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We are proud to be part of a team with diverse perspectives, identities, and interests. We honor these through Employee Resource Groups, Affinity Groups and Cultural Celebration Committees
Hiring Practices that Promote Diversity
A revamped hiring process lead to the increase of representation of minority groups in 2021. In our tech department, 44% of our team recognizes as female, and 36% of our team recognize as non-white.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Panorama's FSA helps employees pay for eligible health & dependent care expenses with pre tax contributions up to $2,750 annually. (This includes copays, deductibles, daycare, after-school care, etc)
Disability Insurance
Panorama offers short term and long term disability insurance.
Dental Benefits
Panorama covers 90% of the overall monthly premium for individuals & 65% for dependents
Vision Benefits
Panorama's vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 copay. Frames and contact lenses are covered up to $150.
Health Insurance Benefits
Panorama's health insurance plan through BCBS offers a PPO and HMO option. Panorama covers 90% of premium costs.
Life Insurance
Full-time employees will receive Basic Life Insurance and AD&D automatically. Panorama covers 100% of the monthly premiums and the maximum benefit amount is $50,000. Supplemental Life offered also.
Wellness Programs
Panorama provides monthly reimbursements up to $50 to employees for physical wellness expenses like gym memberships, yoga classes, running coaches, meditation apps, etc.
Team workouts
Panorama regularly offers team workouts such as yoga, zumba, and running clubs.
Mental Health Benefits
Panorama offers "Learn to Live", a self guided platform where you can manage stress, anxiety, depression, even insomnia with multiple programs.
Retirement & Stock Options Benefits
401(K)
Panorama's 401(k) retirement plan offers a broad selection of funds to choose from through Human Interest.
401(K) Matching
Panorama matches 100% of employee contributions of up to 4% of their annual salary. Matched contributions vest right away!
Company Equity
Employee Stock Purchase Plan
Eligible employees receive stock options when hired. Our stock option platform is Carta.
Performance Bonus
Panorama's commission based bonus plan includes certain roles and departments. Ask during your interview to see if your role has a commission incentive.
Child Care & Parental Leave Benefits
Generous Parental Leave
Panorama offers up to 16 weeks of paid parental leave for all new parents. We also offer a flexible transition back to work, compassionate leave, and equitable pay for those on variable comp plans.
Flexible Work Schedule
Overlapping working hours for all team members will be 12-5PM EST. Team meetings and team-wide events will be scheduled within these hours going forward.
Remote Work Program
Panoramians can choose to work fully remote, in-person from our Boston/San Francisco offices, or a hybrid option
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Panorama's vacation policy includes a flexible PTO plan. We recommend team members take off 4 weeks a year, and provide 2 weeks a year for full company closure.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided.
Stocked Kitchen
Snacks, sodas and seltzers provided in office
Some Meals Provided
Panorama offers an employee lunch perk in sync with team wide activities. We also have snack boxes mailed to remote employee homes.
Happy Hours
Recreational Clubs
Fitness Subsidies
Panorama reimburses employees up to $50 per month on health, fitness and wellness.
Home Office Stipend for Remote Employees
Available for remote and hybrid employees. Panorama also offers office and commuting reimbursements (internet, office supplies for home office, & co-working space)
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Every Panoramian is paired with a buddy on their first day. This buddy provides company mentorship throughout the year and a lifelong in person or remote friendship
Time allotted for learning
Each Panoramian is invited to LifeLabs development training, and given a LinkedIn Learning account for self-chosen learning professional development.
Online course subscriptions available

Additional Perks + Benefits

We work really hard at Panorama so we make sure our team members are comfortable and well supported by benefits and perks that are motivating and encourage them to build long-term careers with us.

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