MURAL
MURAL is a collaborative intelligence company powering effective ideation, innovation, alignment, and team building.
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Manager, Account Management

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MURAL’s mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.

MURAL created the Collaborative Intelligence System™ to power cultures of effective collaboration where everyone is connected, contributing, and empowered to deliver business-driving outcomes.

Founded in 2011, MURAL is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 900 “MURAListas” around the world collaborate in the MURAL® app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.

MURAL has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.

YOUR MISSION

Our belief is simple: making customers better, makes better customers. As a Manager on the Account Management team, you will grow our business by applying a human-centered approach to leading a team of Account Managers in a hyper growth environment. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. 

You’re responsible for crafting an outstanding experience with responsibility for the following duties: 

  • Lead a team of Account Managers responsible for orchestrating customer retention and growth
  • Develop standard methodologies and process strategies to help the Account Management team scale 
  • Accurately forecast expansion revenue and mentor team to quota achievement
  • Build a scalable process for Account Managers to identify customer needs and implement playbooks that drive measurable business outcomes
  • Drive adoption programs to ensure client is able to fully use MURAL to meet their transformation needs and hitting success breakthroughs
  • Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience 
  • Elicit client feedback to act as internal advocate for our customers with MURAL’s product teams
  • Extraordinary people leadership skills, sales and account management competence, and organized project management
YOUR PROFILE

As a MURAL Account Management Manager you empower and encourage innovation across a team of Account Managers. You will develop systems and engagement point playbooks to turn our current customer base into MURAL enthusiasts by showing how easy and fun it is to collaborate in MURAL. You will successfully lead and achieve retention, renewal and up-sell KPIs as a natural extension of the valuable business outcomes orchestrated with and communicated to our customers. 

We are passionate about crafting an extraordinary customer experience and looking for candidates who share our fiercely customer-centric mentality. 

Our desired candidate will have:

  • 1+ year experience leading teams of Customer Success Managers and/or Account Managers.
  • 5+ years in an Account Management or Customer Success function including ownership of renewal and up-sell meaningful metrics
  • Have a nose for revenue and enjoy the rush of accomplishment when customers find value in MURAL enough to sign on for another year of transformation
  • An intrinsic love of learning and demonstrating standard methodologies of new technology 
  • Gain fulfillment from helping others by means of public speaking and training 
  • A highly adaptable, outgoing, upbeat representative of MURAL 
  • Track record of making your team successful and facilitating their individual skill development 
  • Systems problem solver who loves to continuously improve the teams SOPs and operational efficiency
  • Ability to lead and interpret customer behavior/data to build valuable business outcomes 
  • A passion to help customers succeed and empathize with them
  • An undying concern about new, innovative ways to tackle problems
  • A willingness to work independently in the office or from remote locations

#LI-Remote #LI-SS1

Please submit your resume in English.

WHAT WE OFFER

In addition to being part of our quest to help people empower their imagination, we offer:

  • Competitive salary
  • 401K (US only)
  • Company equity
  • Health insurance
  • Fertility benefits
  • MURALvida stipend (for fitness, wellness, learning and coworking)
  • Fully remote team
  • Parental leave
  • End of year closure
  • Design thinking trainings
  • MURAL free forever plan
OUR VALUES

We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:

  • Make others successful
  • Adapt to thrive
  • Play to wow
  • Think global
  • Experiment like an owner
Practicing equality through imagination work.

MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life. 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SqlLanguages
    • NodeJsLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
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What are MURAL Perks + Benefits

MURAL Benefits Overview

We offer a variety of programs and plans to meet you and your family where you are in life, wellness options to ease your mind and body, flexibility and perks designed to make life a little easier and more fun. Because we know when we’re healthy and happy, we do our best work.

- Competitive salary and benefits
- Flexible working hours
- Ability to work remotely
- Flexible time off
- Professional development opportunities
- Learning stipend
- Wellness stipend
- MURAL free forever plan
- Design Thinking + Facilitation trainings

Culture
Partners with Nonprofits
We offer our product for free to Nonprofits.
Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
At MURAL we train all our team members, to be sure we are delivering the best hiring experience for our applicants. Sharing best practices to reduce the unconscious bias during the process.
Diversity Employee Resource Groups
Our grassroots-led ERGs create a sense of community and belonging for employees by hosting socials, trainings, and special events throughout the year.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Continuing Education stipend
While MURAL also provide in-house learning programs, an individual learning stipend allows each MURALista the freedom to access learning resources suited to their specific role and development goals.

An Insider's view of MURAL

What are some social events your company does?

We have organized two virtual company retreats in the past year for employees to socialize, have fun and learn new talents. They included virtual escape rooms, dance parties, magic tricks, and more. We currently have a Mindfully MURAL program organized by employees. It includes weekly mindfulness activities that anyone can join.

Laïla von Alvensleben

Head of Culture & Collaboration

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