Manager, Account Development (US Virtual) at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Building lasting relationships is at the heart of our business and that's exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you're helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers' lives. Find your place in sales on #TeamAmex.

Small Merchants play a critical role in the strength of our economy and American Express has a history of being an advocate for Small Merchants. By providing marketing, payment solutions, and developing signature programs such as, our year-round Shop Small and Small Business Saturday programs, American Express has been transformative in helping Small Merchants get more customers to their businesses over the years.

Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional & Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.

The Centralized Client Management (CCLM) team sits within the Regional and Centralized Client Groupand is responsible for developing relationships with small Merchants with $1 -$3 million in annual charge volume. The Manager of Account Development (Client Manager) is tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 250 small merchants.

The Client Managers serve as dedicated resources to our Merchants that help them manage and optimize their investments, payment processing and card acceptance experiences. They are responsible for delivering value to Merchants through providing unique insights and merchant centric solution to drive profitability and growth.

Responsibilities:
  • Serve as Merchant expert for payments solutions within portfolio to deliver on the GMNS value proposition.
  • Oversight of a portfolio of approximately 250 Merchant relationships.
  • Retain and grow discount revenue along with the ability to identify opportunities to value selling.
  • Manage and deepen merchant relationships within portfolio of clients through phone and email communication.
  • Maintain a detailed understanding of the customers' business, their organizational goals, and objectives.
  • Develop and implement customized and strategic account plans.
  • Use insights selling skills to teach clients, problem-solve, and tailor sophisticated merchant solutions.
  • Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.
  • Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
  • Uncover opportunities for growth and drive expansion of American Express card acceptance with our Merchants.
  • Understand and stay abreast of payment industry current events, competitive insights, and economic impacts.
  • Manage escalated issues, risk, submission monitor, annual compliance, and regulatory activities.
  • Communicate and execute pricing changes.

Qualifications:
  • 4+ years successful business development experience with a proven ability to drive top results.
  • Strong financial acumen, understanding of business financials and ability to create a financial business case is a high priority skill set required to effectively sell card acceptance value.
  • The core job responsibilities will be conducted over the phone and will require excellent phone presence and strong verbal communication.
  • Demonstrated success in pipeline management as well as strategic account and portfolio planning.
  • Strong sales skills including negotiation, influencing and collaboration skills
  • Intuitive, Intellectual curiosity and investigative abilities to uncover at risk and suppression behavior.
  • Strong will to succeed and a positive, tenacious attitude.
  • Ability to deal with clients across all markets/industries.
  • College Degree preferred
  • This is a virtual position and prefer candidates to reside in Phoenix, AZ for this position.


If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

In addition, we are required to comply with all client COVID-19 protocols that may be present in advance of meeting and/or entertaining with clients as a requirement of client-facing roles.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 194 open jobs at American Express, click here.
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