Major Accounts Specialist at Careerlink

| Omaha, NE
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At Medical Solutions, we're people who care, helping people who care. No matter how you look at it, there's a whole lot of care going on in our world and that's just the way we like it.

What do we do? Medical Solutions is one of the nation's largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we're the very best at what we do.

You'll love our culture that's filled with heart and soul. As a company and employer, we're sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career.

At Medical Solutions, you'll find a great place to work and a career home. We've received Best Places to Work awards, landed top industry awards, and received accolades for the impact we've made in business and within our community.

But the only way to really get to know us, is to join us. We think you'll fit right in.

Major Accounts Specialist - Job Description

A Major Accounts Specialist is responsible for providing primary support to Major Accounts Managers. The Major Accounts Specialist will function in the role of administrative support, serving as a back-up to a Major Accounts Mgr. when necessary.

Job Responsibilities:

Communication & Customer Service
  • Communicates professionally and effectively with client group contacts and Aureus Medical staffing team members in all account management activities
  • As called upon - serves as the liaison between Major Accounts client representatives and Aureus Medical
  • Suggest improvements to quality and customer service practices
  • Touch point calls with Clients scheduled on a regular basis
Client Specifications / Auditing
  • Knowledge of the client specifications for assigned Major Accounts. Suggest clarifications to specifications to the Major Accounts team as needed for contract and requirement changes, or to provide additional instructions to facilitate the placement process.
  • Monitor the onboarding activity of all new assignments for assigned Major Accounts and work with Account Managers & Team Assistants to ensure all requirements are met prior to assignment start dates
  • Conduct regular audits of assigned employees to ensure expiring items are updated in advance of expiration and documentation is complete and imported into REMI
  • Assist with the management of remote or on-site Major Accounts client audits, preparing written responses with regard to audit findings
Guidance/ Training
  • Assist the Major Accounts team in training Account Managers & Team Assistants on major account requirements, specifications, and how to improve candidate quality and compliance
  • Quarterly internal training review and updates for major accounts branch
Behavioral Competencies
  • Attitude & Effort: Displays a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed
  • Customer Satisfaction: Provides prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally
  • Teamwork/Cooperation: Builds relationships with co-workers and supervisors by helping others, offering assistance, and supporting what's best for the team/department
  • Time Management: Prioritizes job duties and organizes work responsibilities efficiently by planning and time-blocking
  • Mission & Values: Portrays the company's mission and value statements in all business conversations, transactions, and decisions
Systems & Tools
  • Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position
Job Qualifications:
  • Minimum one year of successful experience with Aureus Medical or another firm with responsibilities associated with healthcare, quality assurance, compliance, or group purchasing
  • Degree in Business Administration, a healthcare field, or equivalent education/experience background desired
The ability to:
  • Utilize a touch-tone telephone, view a PC screen, type at least 35 words per minute, and demonstrate proficiency in basic Windows operations
  • Speak and write professionally and follow oral or written instructions
  • Establish a working relationship with employees, clients, and candidates
  • Organize workload, multi-task, and work with a sense of urgency and efficiency
  • Use MS Office software applications and the Internet proficiently
Some of the benefits we offer
  • Insurance: Day 1 benefits (health, dental, vision, 401(k) + employer match) and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits
  • Remote work option - we're where you are!
  • Flexible PTO (PT-Oh!)
  • Flexible schedules
  • Award-winning training program
  • Connectivity stipend
  • Competitive compensation as part of our total rewards package
  • (8) paid Holidays
  • Paid parental leave
  • Employee Assistance Program (EAP)
Why us?
  • We live our Values in all we do
  • Commitment to diversity, equity, and inclusion
  • Focus on total wellbeing
  • Employee Experience Team that provides perks in-office and virtually
  • Relaxed culture and casual dress (t-shirts and flip-flops welcome!)
Learn more about Medical Solutions and what it's like to be part of our team. Check out our Careers website, https://www.thebestjobieverhad.com.
More Information on Careerlink
Careerlink operates in the HR Tech industry. The company is located in Omaha, NE. Careerlink was founded in 1992. It has 16 total employees. To see all 441 open jobs at Careerlink, click here.
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