OVERVIEW:

Endicia/Stamps.com Auctane has a great opportunity for a Major Account Manager (MAM) for the Southeast US. The MAM is responsible for our top shipping clients to ensure success by driving growth within an assigned portfolio of managed accounts, retaining volume, and managing customer satisfaction. The role works directly with personnel from the United States Postal Service, other channel partners, product marketing, engineering, and other personnel to ensure client satisfaction and retention.  Our Field Sales professionals enjoy working from their home office, strong support from our Sales Operations team, and a lucrative commission plan!

This position works remote and the optimal locations are: NC GA  FL or TN 

TEAM OVERVIEW:

The Endicia Stamps.com Auctane  Sales Organization leads the company’s efforts to grow market share and increase revenue. We play a key role in building loyalty and trust with our customers. Our developed and motivated Sales teams implement marketing strategies and business processes which ensure sales targets are maximized.

COMPANY PERKS:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, 3-weeks vacation accrual, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses.

COMPANY OVERVIEW:

Every day, the complex challenges of global shipping and logistics bring growing pains that fast-growing online brands struggle to negotiate. Getting products into the hands of customers quickly and affordably is a challenge for most. At Auctane, we serve and champion these merchants every day. Our software stack solves shipping and logistics problems that arise as merchants scale, so they can focus their time, energy, and resources on what matters most.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

RESPONSIBILITIES:

Primary Objectives:  

1. Manage a strategic book of business.
2. Increase the profitability of each account.
3. Build strong internal and external customer relationships.
4. Be an industry expert and advocate.

 Essential Position Duties:

1.Manage a strategic book of business.

• Annually increase portfolio revenue.
• Prepare an annual plan for each assigned managed account to grow USPS volume.
• Conduct quarterly QBR’s with assigned managed accounts.
• Introduce new technologies products and features.

2. Increase the profitability of each account

• Take ownership of the customer experience post-sales.
• Identify growth opportunities within client base.
• Develop multi-layered relationships in each account.
• Understand and align with the growth plans of the business.

3. Build strong internal and external customer relationships.

• Act as the key point of contact (POC) for assigned customer’s day-to-day needs.
• Provide customer profiles to executive management.
• Effectively negotiate issues that may arise to retain and grow the volume.

4. Be an industry expert and advocate.

• Be a product expert and communicate the value in new products/features and to assigned accounts.
• Stay abreast of industry news, innovations, trends, and best practices. Communicate and make recommendations that fit the business needs of each assigned accounts.

Additional Position Duties: – (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

QUALIFICATIONS:

Education and/or Experience:                                                                  

• Bachelor’s degree preferred.
• Minimum of Four (4) years’ field sales experience required.
• Minimum of Two (2) years’ relationship management experience.
• Small parcel shipping and/or eCommerce industry experience desired.

Skills and Knowledge:

• Excellent verbal and written communication skills.
• Strong professional presence; comfortable working with C-level.
• Strong customer relationship management skills.
• Strong analytical and organizational skills.
• Proven ability to be a strategic problem solver.

Computer/Software/Application Proficiency:                                                   

• Strong working knowledge of Microsoft Office applications; Outlook and Excel.
• SalesForce CRM experience a plus.

Travel Requirements:

• 50%+ travel within assigned territory is required.

Equal Opportunity Employer/Veterans/Disabled

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