Job Description

GENERAL DUTIES & RESPONSIBILITIES

• Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.

• Monitors staff performance, works with employees to implement goals and document progress and works with Human Resources on employee related issues.

• Directs resources in a cost-effective, innovative manner including assisting sales teams in effective use of resources and tools.

• Establishes operational objectives and work plans.

• Collaborates with sales management in developing, modifying and executing sales policies, goals, strategies and objectives to achieve objectives.

• Provides the support sales teams require to be successful including lead generation, presentations, RFP processes, prospect assessment, contract administration and sales production analysis.

• Participates in identifying critical market segments through market research and competitor analyses.

• Participates in building, packaging and price setting with members of management to meet market needs.

• Monitors client survey results to ensure positive client relationships and satisfaction and responds to any negative criticism.

• Implements and executes sales support policies and practices.

• Oversees trade show participation and participates in the planning of sales meetings.

• Prepares sales production reports for senior management.

• Encourages staff to participate in product/service as well as industry related educational opportunities to strengthen and improve skill levels and ability to service customers.

• Other related duties assigned as needed.

EDUCATION REQUIREMENTS

Bachelor’s degree or the equivalent combination of education, training, or work experience

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Requires strong management, organizational, team building, coaching and mentoring skills

• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

• In-depth knowledge of FIS products and services and business operations

• General knowledge of financial and/or payment solutions technology including systems, applications and banking practices

• Requires expert negotiation and communication skills, both written and verbal

• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations

• Ability to communicate effectively with all levels of management in an organized, professional manner

• Skill in productivity, planning and workload management

• Requires solid decision-making and problem solving skills

• Requires the ability to establish and maintain effective working relationships and the ability to interact effectively with all levels of personnel and management across technical and business functions across FIS as well as client/partner organizations

• Ability to identify, address and resolve employee related issues

•A fair amount of travel may be required FIS JOB LEVEL DESCRIPTION Senior management role. Manages, perhaps through subordinate managers/supervisors, a major portion of sales support activities within the division with responsibility for results, including costs, methods and staffing. Establishes sales support goals and objectives and delegates assignments to subordinates. Objectives are reviewed by senior management to determine success of operation. This role is involved in developing, modifying and executing company policies that affect immediate operations. Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements. Regularly interacts with senior management or executive levels on matters concerning several functional areas and/or customers. Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship. This level requires the ability to communicate with all levels of management. Typically requires eight to ten years management experience as well as strong experience in a sales related discipline.