Key Accounts Manager

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About Us
Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 8,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states.

We're a growing team on a mission to modernize the $8B/year U.S. veterinary procurement industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. We're completely revolutionizing the way veterinarians discover and buy products, and how animal health brands engage their veterinary customers.

Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. 

About the position
Vetcove is looking for a Head of Key Accounts. As the veterinary market continues to consolidate, we’re looking for someone to develop, maintain, and grow our relationships with the key veterinary hospital consolidators. You’ll be leading all of our efforts in this aspect of the business.

As the Head of Key Accounts, you will be responsible for working directly with our existing network of 16 corporate hospital group partners to understand their developing needs and react to them in order to inform both our long-term company strategy and product development roadmap. In addition to working with our current accounts, you will be developing strategic relationships with many others to strengthen our competitive position among the largest veterinary consolidators.

You will serve as the primary point of contact, and trusted partner, working with our corporate partners (and future partners) to fully understand their needs, demonstrate our value, and ensure we’re strategically positioned to best support them.

What you'll do

  • Design and lead Vetcove’s corporate accounts strategy
  • Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships 
  • Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
  • Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
  • Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
  • Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
  • Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

You should have

  • Exceptional verbal, written, and presentation skills
  • Excellent time and process management skills
  • Strong analytical skills 
  • Proven success identifying and developing executive relationships
  • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
  • Experience in the B2B animal health market a plus, but not required

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Technology we use

  • Engineering
    • JavascriptLanguages
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    • TypecriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • React Native Libraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases

An Insider's view of Vetcove

What are some social events your company does?

There’s always something fun brewing for the Vetcove team! Whether we’re bowling, or playing mini golf, we enjoy spending time together. To get everyone involved, we’ve hosted virtual gatherings to play games, make cocktails, and paint! Team dinner and boozy brunch are fan favorites for the CX team, but of course, I enjoy our retreats most of all!

Jen

Head of Customer Experience

How does the company support your career growth?

At Vetcove, employee happiness is a priority, and with that comes regular check-ins to ensure you feel appropriately challenged and have continuous space to grow. Leadership is always more than happy to help you take on exciting new responsibilities. My day-to-day now looks very different versus six months ago, and it all happened so organically.

Felicia

Product Manager

What makes someone successful on your team?

Creativity, grit, and a sense of humor. We’re constantly pushing the envelope in an industry that has never seen a company as bold or as innovative as Vetcove. All this greenfield work means we’ll run into obstacles and take some wrong turns. What matters most is that we can adapt, overcome, and find the humor in them!

Pat

Head of Strategy

What are Vetcove Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays

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