Key Account Manager

| New York City, NY | Remote
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As a Key Account Manager in the US team, you are responsible for growing revenue from our existing customer base while collaborating with customer success to ensure healthy customers that renew at a high rate.

What You'll Do

  • Use our CRM tool to map and build the account plans and provide forecasts for opportunities identified
  • Arrange regular meetings with key players in the accounts and ensure you are the point of contact for business opportunities, issues, and questions
  • Evangelize 360Learning vision through high-quality product demonstrations and account-specific initiatives
  • Work with all other teams within the company to optimize the customer experience across your portfolio
  • Establish and grow relationships with key decision-makers and influencers within the customer base
  • Access, analyze, present customer reports to draw conclusions and provide recommendations
  • Drive customer satisfaction and referenceability

Within 1 month, you will:

  • Get familiar with our Convexity culture
  • Master the product demo and pitch
  • Start work with our client success team to understand book of business

Within 3 months, you will:

  • Build your own pipelineRun tailored and exceptional client meetings
  • Become knowledgeable in Learning & Development market trends, emerging technologies, and competitors
  • Close your first deal!

Within 6 months, you will:

  • Drive revenue generation through strategic planning with CSP and current clients
  • Execute business review, both internally and externally
  • Meet and exceed all quarterly sales quotas
  • Help mentor others across the sales team

Within 12 months, you will:

  • Contribute as a subject-matter expert on the 360Learning platform and share your knowledge with the rest of the organization
  • Be ready to tackle more complex, multi-thread deals

What You’ll Bring:

  • ~ 3 years of experience in a B2B SaaS environment as an Account Manager or an Account Executive
  • A growth mindset and a life-long learning attitude 
  • Strong analytical and organizational skills
  • Strong written and verbal communication skills
  • Executed complex software/platform demos in your sales process
  • A Bachelor’s degree or higher level of education
  • Enthusiasm for our Convexity culture

What We Offer:

  • Competitive salary
  • Remote-friendly and flexibility to work from home
  • Generous time off
  • Robust holiday and vacation package
  • Comprehensive Medical, dental, & vision coverage
  • 401K matching after 6 months
  • High-accountability, low-authority culture



Who We Are
360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.
360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $240 million, with 300+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO. 

Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of 360Learning

How would you describe the company’s work-life balance?

One of our company values is to enable employees to choose where and when they work. We refer to it as “your life, your way.” For me, that means a range of things–I want the flexibility to go for a long lunch with a friend, take an afternoon spin class, or take PTO without any pressure to be tethered to work.

Caroline

Director of Product Marketing

How do you collaborate with other teams in the company?

We all want to be 1% better today than yesterday. We go the extra mile to help others and make them feel awesome.

Sophie

VP Operations & Strategy

How has your career grown since starting at the company?

360Learning offers great opportunities for impact-oriented people. I joined 360Learning 1.5 years ago and my scope has evolved 3 times. At each step, I've received impactful coaching to help me step-up to challenges and have been continually encouraged to step out of my comfort zone. This is exactly what I was hoping for when joining the company.

Benjamin

Head of Operations

How do you empower your team to be more creative?

My goal is to develop leaders, not followers. It means encouraging my team to take ownership of virtually anything that can be improved whether they are a VP or an intern. I am intentional about giving everyone the space to experiment, learn from their mistakes, and ultimately reveal their genius.

Jean-Christophe

CRO, Americas

What makes someone successful on your team?

Self-sufficiency is key at 360Learning. We have a culture that practices autonomy and accountability. If you like the ability to work in an asynchronous way while still being a team player, success will not be far behind.

Alex

Account Executive

What are 360Learning Perks + Benefits

360Learning Benefits Overview

At 360Learning, we are committed to you and your wellbeing with benefits + perks that will allow you to be the best that you can be. It includes comprehensive medical benefits (health, dental and vision), 401(k) matching, parental leave, remote/flexibility in hours, global experience, and more...

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
360Learning offers 401(K) matching - employer matching contribution of 100% of the employee’s deferral up to 4% (of total compensation) after 6 months.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker and also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
360Learning embraces "Your Life, Your Way" and that includes flexibility when it comes to creating your work schedule.
Remote Work Program
Our remote work program includes work from home, full-time remote for most positions, semi-remote (half/half in and out of office), and nomadic life.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
We host lunch and learn meetings on occasion.
Cross functional training encouraged
Customized development tracks
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