As a Key Account Manager, you play a decisive role in the growth of 360Learning's business.

Within a structured team of 5 KAM Mid, you are in charge of around 100 strategic accounts (existing customers from 100 to 2,500 employees) and your goal is to develop your portfolio and generate growth. 

Your clients will be exclusively French Training Organizations and you will report to the KAM Mid Market Coach.

At 360Learning, the KAM role is 80% sales oriented. Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are in charge of the client’s project monitoring and smooth execution. Collaboration with them will be instrumental to succeed in your sales actions (upsell).

You will have the opportunity to be part of the very dynamic Digital training sector for Mid Market, at a time when clients double down on distant training. Growth trend is steep and our KAM Mid team exceeded their ambitious objectives in 2021.

We are eager to retain the best talent in our teams, and we will encourage internal moves after 2-3 years of continuous success to build together fulfilling career paths. This KAM Mid position offers the possibility of moving to a KAM Large position (existing customers from 2,500 to 10,000+ employees).

Within 1 month, you will:

• Become an expert of our product and our Convexity corporate culture
• Meet the different teams at 360Learning
• Finalize your onboarding
• Take full ownership of your portfolio of customers

Within 3 months, you will:

• Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
• Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
• Prepare account reviews with our clients in order to identify areas of development
• Conduct presentations and demonstrations of 360Learning
• Complete the handover of your portfolio and close 50 K€ of new ARR

Within 6 months, you will:

• Ensure accurate reporting of the activity with your coach to optimize the forecast
• Be proactive in order to improve business processes
• Write complex business proposals and conduct business negotiations
• Close around 130K€ of new ARR (total since your arrival)

Within 12 months, you will:

• Prepare, anticipate and ensure the renewal of clients’ contracts
• Define action plans to generate upsells
• Manage the entire business relationship with the clients
• Close around 315K€ of new ARR (total since your arrival)

The Skills Set

• 3+ years of experience in a sales of SaaS solutions in an Account Manager function (management and revenue generation with a portfolio of clients)
• Professional experience in relation with French Training Organizations, good knowledge of their business and challenges
• Excellent sales track record
• Basic elements of Human Resources culture is a plus
• Experience of (very) fast growing environments as start-up / scale-up who require agility and responsiveness
• A strong desire to learn and develop your skills
• Rigour, autonomy and extra-mile mindset
• Strong active listening skills, Team Player mindset, situational intelligence and lots of energy
• Strong written and verbal communication skills
• An excellent academic background from the best French Business Schools or equivalent
• Full business proficiency in French and English (B2+)
• Enthusiasm about the idea of working in our Culture of Convexity: https://360learning.com/legal/convexity-guidelines/

Interview Process

• Call with our Talent Acquisition Manager
• Discovery meeting with FR KAM Coach
• Case study with FR KAM Coach and partner
• Clarification meetings with the KAM team
• Interview with one of the co-founders
• Offer!

What We Offer

• Compensation: Competitive package (including a variable component and equity)
• Benefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France
• International team: Offices in London, New York and Paris
• Culture: A framework that will make you successful - click to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/

#LI-EN

Who We Are

360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.

360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $240 million, with 300+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO: https://360learning.com/blog/top-down-management/.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!