Arrive is looking for a Junior Account Manager to help nurture and optimize our growing list of venue partners. With this opportunity, you’ll take on a portfolio of existing accounts and maximize these relationships through tactical and strategic efforts.

What you'll do

• Serve as the primary point of contact to a portfolio of partners - both existing and new - within our Ticketing & Venues vertical
• Build and maintain strong, long-lasting relationships; become a trusted advisor to partner stakeholders
• Respond to daily partner requests ranging from a simple deep link for an email campaign to advising on product capabilities and solutions
• Project manage the implementation of new partners, collaborating with both internal and external teams and removing any blocks for a timely and successful launch
• Help standardize and maintain documentation of partner implementations and best practices throughout the partner lifecycle
• Build and monitor sales and insights reports for internal and external use; forecast and track key account metrics
• Understand and articulate partner needs / new feature requests to the Product team; identify product opportunities within and across verticals
• Develop new business opportunities for existing partners and / or identify areas of improvement that maximize value proposition and drive revenue
• Proactively update partners on new product features or initiatives; facilitate product adoption and feedback
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders

What you bring to the table

• 1-2 years of relevant experience in account management of B2B clients
• Exceptional interpersonal and communication skills; strong customer service orientation with the ability to build trusted, long-term relationships with clients
• Project management expertise and the ability to manage multiple deliverables at various stages in an effective and efficient manner
• Ability to identify and implement scalable solutions for most common partnership integrations and internal activities
• Strong analytical skills; the ability to identify business questions, know what data is necessary to answer those questions, and develop recommendations / guidance to partners based on that data
• Must possess an entrepreneurial spirit, be self-motivated, and have a record of exceeding goals and objectives
• Ability to work under pressure in high-visibility, fast-paced, and dynamic environments
• Proficient with Microsoft Office, Google Workspace, and Customer Relationship Management tools
• Bachelor’s degree; business or marketing majors are a plus