IT Principal Program Manager – Customer Success at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job Description
What you get to do in this role:
Responsible for taking large technology enterprise programs from original concept through final implementation
Drive all IT PMO activities in coordination with a team of senior technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems.
Plan and facilitate program increments planning in a Scaled Agile (SAFe) approach, create technology release schedules and related staffing plans.
Develop detailed program execution plan and manage all aspects of technical release, including interdependencies, progress metrics, testing, deployment and enablement
Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level
Engage and collaborate with all business and IT functions affected by the program, internal and external partners and vendors
Manage multiple scrum teams applying Agile principles, practices, and theory
Promote organizational understanding of Agile roles, lead teams and individuals to transition from waterfall to Agile
Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking
In order to be successful in this role, we need someone who has:
MUST HAVE: 15+ years of experience in managing technology projects and programs
MUST HAVE: at least 5 years dedicated to managing enterprise level software application development projects for one or more of the following functions: Sales, Marketing, Channel & Alliances, Professional Services.
Demonstrated program management experience in implementing technology solutions at enterprise level
Wide understanding of enterprise business processes and operating models, including Lead-to-Cash, and the implementation of these within business applications and IT ecosystems.
Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
Extensive experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.
Demonstrated ability to drive Steering Committee meetings, with executive management, with solid experience in decision making
Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
Demonstrated consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing obstacles. Has a track record of overcoming project crisis.
Agile Scrum Master Certified
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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